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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Very easy to go on but was a bit too light for my skin tone. Contacted Luminess & they were very helpful & friendly. They have shipped a darker shade for me to try.
Luminess foundation is high quality and leaves a smooth finish
They added products I didn't order in the hopes that I would like them and then tried to charge me over 3x the amount I actually owed. My order was had a broken glass container in it and product and glass were all over in the package.
I love the full coverage foundation. Maybe buy more in future
It is definitely not the right color for me. I want to return it. Please send me the proper label.
Hey Kim, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
The shopping for it was fine till all these other products got pushed in my face. And of course I had to be an idiot and buy these other products. I ended up with this large box full of stuff I didn't need. The makeup DID NOT cover age spots.
Hey Colleen, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the additional items and wanted to ensure you are completely satisfied. We are also sorry to hear the foundation did not provide the coverage you had hoped for. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Great. No problem. So far I really like the selections I've made the foundation is awesome.
Color did not match skin tone
Need lighter color
Otherwise okay
Hey Elizabeth, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
For assistance in choosing the right shade for your skin, you can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
A person of color, the coverage was good. About it being waterproof, have not experienced that part.
Ordering was very easy. I would have given a 5, however, the foundation goes on the brush and everywhere! It does not hit the brush as shown on the video! Plus the color recommended from the quiz is TOO yellow! My skin has a pink undertone.
I placed an order and within 20 minutes I noticed online there was a better offer, I called customer service and they said it was too late to change… so I was not able to take advantage of an extra free full coverage can… that was disappointing
Hey Kirstin, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the color match submitted for your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
Very beautiful work of art boldly done to do exactly what it meant to do. Love it
It's been great so far. I absolutely love the primer and full coverage for my chest
Love products but just got last week. Foundation is awesome but you have to keep shaking.
Hey Constance, We are reaching out regarding the recent review you left with us and wanted to ensure you are completely satisfied. We are pleased to know the foundation was awesome. For additional application tips, you can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
If you require any further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
It took forever for my item to arrive. Finally got it Friday, haven't had a chance to try it yet
Hey Tracy, It was a pleasure speaking with you regarding the recent review you left with us. We understand you have not had time as yet to try the products; therefore, we provided a one-time offer of extending your trial as we do want you to be able to try the products out. For any further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
Everything was fine except my card was charged right off for everything which is frustrating, may cancel next shipment
I like it but it's the wrong color and it leaves an orange tint like I spent too much time in a tanning bed and used way too much bronzer. I need one or two shades less. I have called, and I'm waiting for a call back
I think the packaging could be better. I received my brush but I believe it's broken. It's usable but one end is very loose. Works fine overall.
Hey Annette, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the brush being damaged upon delivery and wanted to ensure you are completely satisfied. We would be more than happy to do a replacement for your brush. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
Per advertisement thos should have been perfect for my skin but it looked horrible on my skin
Hey Amanda, We recently tried to contact you but were unable to reach you. We are sorry to hear the foundation did not meet your expectations. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. For additional application tips, you can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
If you require further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michelle, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the additional items in your order and the charge debited from your account. We wanted to ensure you are completely satisfied and would be more than happy to issue a replacement for the damaged products. We sent an email with your transaction history for review of the payment debited from your account. For further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️