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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The shade ordered was much too " white" for me however I am in love with the primer. I've ordered a new shade that will hopefully work and additional primer that if need be I'll use with a diff brand that is a better color match.
My face is sensitive to the product other than that I like the products.
I have heard everything over the years every product I have tried says the same thing it makes your skin flawless hide blemishes gives you great coverage, but to noavail. However, luminous has become a game changer. It produces what it promises it is excellent I am 64 years old and I've been waiting all this time to find the right product and I have. I am truly grateful so pleased I get compliments from my family members who are my harshest critics and from people I don't know they say wow your skin tone is so even and your skin is just beautiful so I am pleased to say the least. As a person who has battled squamous cell skin cancer for many years if you've ever had it, they can be very large and very red and very painful but luminous covers them so beautifully again it's just something I never thought I would find in a product. I am very grateful and I am absolutely a fan for life! Thank you luminous, for changing my world!
I signed up for the 2 week trial, but did not get my package until a week into the trial. How are you suppose to even try it with the trial started before you even receive the product.
I purchased the try before you buy it. I only ordered one product, you sent several I had a pending charge for 51.00 on my paypal account. I figured ok thats fine. Because I thought you were charging me for the buy one get one free sale you have going on. I had to go to Ky because I am a donor for my brother who is diagnosed with myelofibrosis,(cancer of the blood) when I got home you had an extra charge on my pay pal account for 81.00? You all ripped me off when I went into my lumines account it had the items you listed as 00 charge. I also cancelled my subscription and needless to say I will not refer you to any of my friends, Also I don't care for the spray airbrush make up because you have to shake it too much.
Hey Pamela, It was a pleasure speaking with you regarding the recent review you left with us and understand your concern regarding the charges debited from your account. We assisted with a partial refund which will be reimbursed back to your account within 3-5 business days. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
The shopping experience was great. But the ads to buy more was a little much.
Hey Melinda, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the additional items and wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
Excited to try it
Not a fan of foundation so hopefully this one is it
I didn't receive until 1/8/25. Took a lo g time for shipping. Overall seems to do a good job. Would be nice to have more instru tuons on how to use it.
Contacted customer service several times to change delivery address, very difficult, did not receive.
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Not enough coverage for age bots or sunspots I use that high coverage one
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I did sign up for the free trial and canceled shortly after. I am on a very fixed income and cannot afford to have auto ship every month.
I feel the ordering was not accurate. I only ordered the sale item and they sent me all this other stuff and were going to charge me and then told me I had to return those extra items they sent that I did not order.
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
I am disappointed that the makeup I purchased did not have much coverage.
Ordered on 12/23/34 as of today 1/10/25 I have to yet to receive ANY product or tracking! Customer service is a JOKE, IF the product EVER arrives I'm returning and requesting a refund!
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I didn't like the foundation it does the same job as a cheap foundation for $7.
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Didn't like the finished look. Too many steps. Want to return product.
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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Hey Lori, We have recently tried to contact you but were unable to reach you. We are sorry to hear you received your package when the trial had already started and wanted to ensure you are completely satisfied. As a one-time offer, we have provided an extension to your trial allowing an additional 14 days to try out the products. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️