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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It goes on smoothly and has amazing coverage all over even my dark circles
I was a little confused what was what. I finally figured it out
Too much trying to sell me more than I am looking for and automaticaly putting stuff in my cart that I do not want and have to delete multiple times. Makes me get uneasy feeling about this order.
I received the order. It is alright but not great for me. I personally would not buy this again. As far as airbrush makeup there is better at a much cheaper price on Amazon. I will keep it because it is not bad, but I am not going to order it again either
I am liking the product so far and will continue use. I am waiting on results.
Too much pushed on me to buy took a month to get order. I had given up'
It is described as being able to try the product risk free for 14days. If you choose to keep it you will be charged the full price. My bank account was immediately charged following my order not only the cost of the foundation but several other prodcts as well that I DID NOT ORDER. This is a scam.
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Site was easy to navigate but the "auto ship" part was not clear. Did not realize it until after i placed my order, but customer service took care of this promptly
Site was easy to use. My order arrived as expected. Make up is really nice medium coverage. Evens out skin tone without looking heavy and cakey.
Good so far. A lot of add on buys and now I think the color is too dark. Can it be changed out?
This makeup is very light and silky and was just what I was looking for.
It goes on better than expected but as shown. My new favorite foundation and primer, never thought I'd switch! Will continue to order Luminess and refer my friends
I never received my order. I understand the weather and the delay with that but it sat in Kansas City, Mo for far too long without any notifications as to why.
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I am liking it so far.
Don't like the smell of the primer.
I will probably try a different color
At first I was concerned that the shade was too dark for my fair skin. However, once I got it blended, it was a natural look. I like this product.
I have not received my order so i have nothing to write a review about.
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
It's flawless and it looks so natural like I'm not even wearing make-up
I like the feel of the product but purchased the wrong shade.
Took forever to get and gave me really only 4 days to try before I buy not 14 like advertised.
I love how easy it is for coverage if you're looking for a quick morning routine this is it.
I thought this product would make putting makeup on easier and make your skin look radiant.
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Tried to contact the company during 14 day trial to cancell my order. Left message and got no return call. Seems my oder will be charged for full price. Makeup not for my skin type. Please cancell all future orders and charges
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, and we truly appreciate your patience! We understand that the additional add-ons during the ordering process can feel overwhelming. We’re here to help make your experience easier.