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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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62,345 reviews

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Michigan
1 review
0 helpful votes
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Beautiful
March 17, 2025

Easy to apply, 2 minutes your face shines beautifully. Simple instructions and the results are so satisfying. No regrets, just greatness.

Date of experience: March 27, 2025
Maryland
2 reviews
0 helpful votes
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Glow
March 17, 2025

My experience with luminous products are awesome. I love the quality of the product and how it feels on your skin.

Date of experience: March 7, 2025
Minnesota
1 review
0 helpful votes
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Nice product
March 17, 2025

I received my trial sample and the color is off a little bit. I contacted customer service and they are sending me a different color to try. Very helpful and happy with the service.

Date of experience: March 7, 2025
Washington
1 review
0 helpful votes
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My quick refund
March 17, 2025

The customer service is very thoughtful and nice.I received a refund for a product that didn't work out for me quickly.

Date of experience: March 7, 2025
Texas
1 review
0 helpful votes
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Honestly, I have only used it a few times but so far I am happy with this product.

Date of experience: March 7, 2025
Tennessee
1 review
0 helpful votes
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I love this makeup
March 17, 2025

I love the spray on foundation. It brushes on flawlessly and lasts all day.

Date of experience: March 7, 2025
North Carolina
1 review
0 helpful votes
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Finish
March 17, 2025

Very light and stays on all day, doesn't rub off. Takes a little extra time to apply.

Date of experience: March 7, 2025
North Carolina
1 review
0 helpful votes
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When I press the top it does not depress to spray. All spray cans do this. Why sell something that's not meant to work.

Date of experience: March 7, 2025
Indiana
1 review
0 helpful votes
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Just started using it
March 17, 2025

It seems ok,just started using it,I'll have to use it a little more and see

Date of experience: March 7, 2025
Mississippi
1 review
0 helpful votes
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Doesn't work for me
March 17, 2025

I love this product but I can't use it, it breaks my face out. I wish it didn't cuz it looks great on but I have sensitive skin so it just didn't work for me.

Date of experience: March 7, 2025
South Carolina
1 review
0 helpful votes
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Great experience
March 17, 2025

Great shopping experience. Have not tested the product yet. Will review when I have.

Date of experience: March 7, 2025
Texas
1 review
0 helpful votes
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Great
March 17, 2025

Great no problems excellent service am satisfied with this product but will not be buying in the future thank you

Date of experience: March 27, 2025
Texas
1 review
0 helpful votes
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Great product
March 17, 2025

The makeup was easy to use however, it was hard to navigate some of the video tutorials on the website wasn't easy to find…Thank you…E.A.S.

Date of experience: March 27, 2025
Arkansas
1 review
0 helpful votes
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Too Heavy
March 17, 2025

So here's what happened.
I ordered the 14-day trial. I didn't receive a confirmation text or email, but that's not the first time that's happened when trying something new, so I didn't think much about it since the $5 charge posted.
The next day, I get a reminder email that something was in my cart. So I go back and sure enough, the "trial" is there. I thought maybe I messed up, so I checkout again. I immediately receive a push-note that my $65 purchase was processing. I was like, "what the fox?" So I go back onto the site and when I tell you there is nary an option to communicate with anyone other than the Holy Ghost, believe me. No phone number. No email. Nothing. So I thought, "well, I'll just wait for it to come in the mail and I'll send it back." Somewhere on the other side they said, "we've got a live one here!" So they packed it all up in one envelope and shipped it to me with no way of knowing what is what. Now all I want to do is email to make sure I'm not going to get double-charged, but all I get is bots. So maybe don't do the trial. But about the product - it's waaaay too heavy - I got a pimple on the first touchdown of the applicator brush meeting the skin. I will not be making Influencer status with this product.

Date of experience: March 7, 2025
Alabama
1 review
0 helpful votes
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Taking Me Back to 25
March 17, 2025

Everything is set up to insure quick and easy shopping, Great for people who don't want to waste their time I was skeptical about the transformations in the ads but I decided to give it a try and I was amazed by the way my fine lines and wrinkles were just washed away after applying the foundation. I am definitely pleased

Date of experience: March 27, 2025
Tennessee
1 review
0 helpful votes
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It stinks
March 17, 2025

Luminess has charged my debit account 100s of dollars and I have not received the first thg from them yet,,I placed my first order a month ago and I place the second order just days after if I had known I was never gonna receive the first order I would not have placed the second one for sure!

Date of experience: February 16, 2025
Montana
1 review
0 helpful votes
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I ended up purchasing a bunch of things I didn't mean to. The process basically kept saying do you want this etc. I thought I said no to all, but then ended up with a bunch of things I didn't want. They make it tricky so you spend more money.

Date of experience: March 6, 2025
Kansas
1 review
0 helpful votes
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Liked some, sent some back
March 17, 2025

I ordered several products. Some I liked some I didn't... I like the foundation and concealer, and the palette and the sealant.

Date of experience: March 4, 2025
Kentucky
1 review
0 helpful votes
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I love how it feels
March 17, 2025

It was easy to use and felt nice and soft. I would recommend it to everyone.

Date of experience: March 6, 2025
Illinois
1 review
0 helpful votes
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Spray foundation, eye shadow
March 17, 2025

Love the eye shadow, I have only used the spray foundation once so far but forgot to use the skin prep serum first so I going to try again this weekend. So far, it's not bad I just don't like the 48-year-old face wrangles under the foundation.

Date of experience: March 6, 2025

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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