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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It's really simple, fast and efficient. Also, the coverage is really well done as well as the way it feels.
Excellent. Everything was easy and almost effortless, I really appreciate that.
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
Wonderful, it works better then anything I have tried. I did have to replace my spray head on the Breeze. The spray clip button broke.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Hi Shana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I was really nervous about whether this was a good purchase based on some of the reviews I read. I have been pleasantly surprised because the shade is perfect and the primer doesn't give it too much of a matte look, but makes my face have a healthy glow.
TYSM for reviewing your experience! TY for sharing the Luminess LOVE! ❤️
My first unit died on me. I bought a second one, it malfunctioned. Waiting for a replacement.
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
We are happy to hear you had a positive experience with our company
Contacted customer service that my color that I received didn't match my face. They helped me to get a different color to match. Great service!
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
So far awesome service, only took a couple days to receive. Trying it finally this weekend
We are happy to hear you had a positive experience with our company
Returning. Not what I expected. Coverage is very sheer
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Ordered on May 12th and didn't receive until May 26th. Think you should reconsider shipping the first part through DHL!
It is a nice foundation. It does have a little cakey-ness. But I can try and work with it.
Thank you for taking the time to review our product! ❤️❤️❤️
I was very, very skeptical about this product, but after seeing the commercials for years, I broke down and gave it a try. What a disappointment. I tried multiple times to make this thing do even a little of what the commercials promised, but to no avail. The air blows out and eventually some makeup comes out and starts to cover, then it goes SPLAT and I have a big glob. I figure I did something wrong so I start over. Get a little better the second time by adding more drops, but when I look close in the mirror all I see is a desert wasteland. The makeup is sitting on top of my skin and has not covered correctly. Think of a dry lakebed with cracks, and now the cracks are highlighted to see them better. Note... my skin is not dry, it's oily and I had just washed. The same thing happened every time I tried to improve the performance of this machine. I even tried using a primer first, but that didn't help. Also, this stuff never feels dry. My skin felt like I was running my fingers over damp rubber. I'm going back to mineral makeup.
Hey Alicia! Thanks for leaving your review with us! We would love to go over any questions or concerns you may have with our products. A member of our team will contact you shortly.
Wrong color picked no hassle to switch changed my date for my trial time
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
I don't have much to say How can I say 50 words when I don't say a lot Learning how to use the product
Hi Toni! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Easy to order. Try before you buy is a great option to offer
Thanks so much for leaving your review with us! ❤️
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It was fantastic! I would recommend this product to all my friends and family
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
TYSM for sharing the Luminess LOVE! ❤️❤️❤️