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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Coverage is too matte and the return process is annoying. Nothing special about the foundation, it's no better than a moderate brand foundation with poor coverage and very matte finish. The airbrushed thing is unnecessary.
Hi Jennifer! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Thank you for this feedback and for being a valued customer!
I used the brush to apply so many the brush was not a good brush. It was very Caked on feeling. I had some itching once I got it on. Washing it off was not easy.
The color was perfect! I just don't know if I can wear this.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Fast quick easy looks flawless on skin good match came within 7 days
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Over all pleased w it all. No problems. Happy w the results.
Happy to hear you had such an easy experience!
Love the try before you buy option! It gives you an opportunity to see if u like it first LOve it
Thank you for leaving your review with us! Let us know how it turns out!❤️
So far, so good with Luminess. The color I was sent is a match for my skin tone, and I think with a little trial and error I will find the right balance and application that works with my skin. It's definitely a dry makeup so I'll need significantly more hydration and a hydrating setting spray.
We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
The primer wasn't open but the foundation was already opened looked like it been used also. Then the color is a little to dark.
Hi Melissa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I never received my order and was charged the full price after 2 weeks and had no product
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The foundation made me have an orange tint and actually made my skin oily
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Easy to order. Light weight but also light coverage. The primer feels really nice I wish the coverage was not so sheer.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
It was great to get online and easily be able to find/locate what I was looking for…and browse at leisure. Checkout was easy and my products came within 3 days! Luminess is online friendly for sure!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I tried the set twice and both times my skin started tingling and feeling irritated, and I had a feeling it would, because the primer is so scented it immediately reminded me of a Macy's purfume department. Now I have to go through the hassle of sending it back before I get charged for the rest.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It's light with great coverage. Goes on with ease. The application brush included is excellent.
We are so happy to hear you are loving your Luminess Products!❤️
I watched the TV commercial so many times that I was sure the product would work wonders for me. It did not. It got in my eyes and caused the same allergic reaction I get from all other makeups. It did not help make my skin look better. I think to enjoy it, I would have to already have perfect skin.
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Just received it yesterday and so far so good. I love how it goes on.very smooth. I would recommend giving it a try. You can always return it.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so excited for you! Let us know if you have any questions once you receive it! ❤️