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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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1,662
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62,345 reviews

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Texas
1 review
0 helpful votes
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Great service
June 8, 2023

Ordering was a breeze. Received in a few days from ordering.

Date of experience: June 8, 2023
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

Florida
1 review
0 helpful votes
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So far so good
July 8, 2023

Perfect it arrived on time and I like the smoothness of the foundation

Date of experience: June 8, 2023
Delight T. Luminess Rep
over a year old

Thanks so much for leaving your review with us and sharing the Luminess LOVE!

Utah
1 review
0 helpful votes
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New to luminess
June 8, 2023

The over application process is super easy and love the lightness of the product, only issue is getting a perfect match of color.

Date of experience: June 8, 2023
Delight T. Luminess Rep
over a year old

Hi Larissa! It looks like we've issued a color match request for you today-Let us know if you have any questions! We’re here to help!

Colorado
2 reviews
0 helpful votes
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Love the color match!
June 7, 2023

I am happy with my shopping experience; the color match was perfect!
However, I am unable to get full coverage with this foundation. I wonder if it is because I am using the brush system ( would it work better with the machine). I do love how it is lightweight.

Date of experience: June 7, 2023
Delight T. Luminess Rep
over a year old

We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Iowa
1 review
0 helpful votes
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Not what I was expecting
July 7, 2023

Product is not what i expected it to be. Not too happy on how it looks.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 7, 2023
Delight T. Luminess Rep
over a year old

Hi Ashley! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

California
1 review
0 helpful votes
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LUMINESS is a great product, meets all my needs and even at 78 I continue to try out new beauty products. Thank you LUMINESS.

Date of experience: June 7, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Texas
2 reviews
0 helpful votes
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Amazing!
June 7, 2023

That's is more then I expected, I am very happy whit it

Date of experience: June 6, 2023
Delight T. Luminess Rep
over a year old

Thank you for this feedback and for being a valued customer!

Alabama
1 review
0 helpful votes
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Finally a great product!
June 7, 2023

I absolutely love this product! Best light coverage ever! I can't tell I'm wearing any makeup at all.

Date of experience: June 6, 2023
Delight T. Luminess Rep
over a year old

We are sure that you are going to be enjoying your makeup once you receive it.❤

Pennsylvania
1 review
0 helpful votes
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One of the best
June 6, 2023

Fast,easy decious on verifying color match. I was dissatisfied when I called in asking where to return the unopened primer as instructions say to do so.I was told it holds no value along with brush tho asked price if pur hated separate and was 19.made no sense and was told no returns do to summer and heat even of unopened.As I said I only woukd need the color match not another brush n primer every month.he said he woukd just cancel and 2 keep.

Date of experience: June 6, 2023
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

California
1 review
0 helpful votes
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Nice product
June 6, 2023

Excited to try. I've used too many products that don't do what they say. Hopefully this one works

Date of experience: June 6, 2023
Delight T. Luminess Rep
over a year old

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Colorado
1 review
0 helpful votes
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Very Satisfied
June 6, 2023

The website is easy to navigate. When I received my shipments, they were all correct. I received the products very quickly.

Date of experience: June 6, 2023
Delight T. Luminess Rep
over a year old

This warms our hearts! Thank you for being the best part of Luminess!

Texas
1 review
0 helpful votes
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CUSTOMER SERVICE CARES
June 6, 2023

AFTER CUSTOMER SERVICE READ MY REVIEW ABOUT DISAPPOINTMENT ON MY BROKEN LUMINESS
THEY CONTACTED ME AND ARE SENDING A NEW ONE
THE EXPERIENCE WAS POSITIVE AND I REGRET NOT CONTACTING THEM DIRECTLY
I LOVE THE AIR BRUSH

Date of experience: June 6, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

North Carolina
1 review
0 helpful votes
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Wonderful!
June 6, 2023

I love the even and fresh look of the face. Doesn't make your makeup look or feel overdone.

Date of experience: June 5, 2023
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product! ❤️❤️❤️

California
1 review
0 helpful votes
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Amazing Makeover
June 5, 2023

After I retired, I didn't use make-up like I routinely do daily. It was not my top priorty. I was satisfied with a bareface look. However, when I tried the Luminess trial package, I looked a little bit better & younger. It made putting make-up easier and spend less time compared to my previous make up routine.

Date of experience: June 5, 2023
Delight T. Luminess Rep
over a year old

Thank you for sharing your experience!

New Jersey
1 review
0 helpful votes
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Would like a functional sprayer
July 5, 2023

I just received it today & charged it the 4 hours. It won't spray.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2023
Delight T. Luminess Rep
over a year old

Hi Stephanie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Florida
2 reviews
0 helpful votes
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Worked great!
June 5, 2023

Wonderful product. I'm so glad I tried it. Would recommend it to anyone looking for good coverage

Date of experience: June 5, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Texas
1 review
0 helpful votes
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Not for me
July 5, 2023

I tried, I really did! The first day I applied after washing my face. I felt dry & wrinkly. So the next day, I applied moisturizer beforehand. My face didn't feel as tight, but it did feel flat & I noticed my pores & wrinkles. So the next day, I contoured my face after applying Luminess. It wasn't bad until I went outside in natural light where I noticed brush strokes! (Yikes) Then the next day, I applied as usual with the provided brush but blended with a make up sponge. Even though the brush strokes were gone, I still felt like my pores were bigger & my wrinkles were more noticeable, not less. Sorry but I tried.

Date of experience: June 5, 2023
Delight T. Luminess Rep
over a year old

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Virginia
1 review
0 helpful votes
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Great product
June 5, 2023

Easy application! Can't even tell I have makeup on!

Date of experience: June 5, 2023
Delight T. Luminess Rep
over a year old

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

California
1 review
0 helpful votes
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Nice!
June 5, 2023

Not, as i expected for coverage on my face. Like on your videos. Not happy about the product, but sure love the brush.
Thanks
Please, send me the information were to I send product back.
Araceli

Date of experience: June 4, 2023
Delight T. Luminess Rep
over a year old

Hi Araceli! We are committed to providing world-class service and we would like to make things right. A member of our team will contact you shortly!

Oklahoma
1 review
0 helpful votes
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Haven't tried it yet
June 4, 2023

My 87 yr old mother hasn't tried it yet.
Said she wanted, bought it for her, and I'm waiting before I buy one myself.

Date of experience: June 4, 2023
Delight T. Luminess Rep
over a year old

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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