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The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
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Perfect it arrived on time and I like the smoothness of the foundation
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
The over application process is super easy and love the lightness of the product, only issue is getting a perfect match of color.
Hi Larissa! It looks like we've issued a color match request for you today-Let us know if you have any questions! We’re here to help!
I am happy with my shopping experience; the color match was perfect!
However, I am unable to get full coverage with this foundation. I wonder if it is because I am using the brush system ( would it work better with the machine). I do love how it is lightweight.
We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Product is not what i expected it to be. Not too happy on how it looks.
Hi Ashley! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
LUMINESS is a great product, meets all my needs and even at 78 I continue to try out new beauty products. Thank you LUMINESS.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Thank you for this feedback and for being a valued customer!
I absolutely love this product! Best light coverage ever! I can't tell I'm wearing any makeup at all.
We are sure that you are going to be enjoying your makeup once you receive it.❤
Fast,easy decious on verifying color match. I was dissatisfied when I called in asking where to return the unopened primer as instructions say to do so.I was told it holds no value along with brush tho asked price if pur hated separate and was 19.made no sense and was told no returns do to summer and heat even of unopened.As I said I only woukd need the color match not another brush n primer every month.he said he woukd just cancel and 2 keep.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Excited to try. I've used too many products that don't do what they say. Hopefully this one works
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
The website is easy to navigate. When I received my shipments, they were all correct. I received the products very quickly.
This warms our hearts! Thank you for being the best part of Luminess!
AFTER CUSTOMER SERVICE READ MY REVIEW ABOUT DISAPPOINTMENT ON MY BROKEN LUMINESS
THEY CONTACTED ME AND ARE SENDING A NEW ONE
THE EXPERIENCE WAS POSITIVE AND I REGRET NOT CONTACTING THEM DIRECTLY
I LOVE THE AIR BRUSH
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love the even and fresh look of the face. Doesn't make your makeup look or feel overdone.
Thank you for taking the time to review our product! ❤️❤️❤️
After I retired, I didn't use make-up like I routinely do daily. It was not my top priorty. I was satisfied with a bareface look. However, when I tried the Luminess trial package, I looked a little bit better & younger. It made putting make-up easier and spend less time compared to my previous make up routine.
Thank you for sharing your experience!
I just received it today & charged it the 4 hours. It won't spray.
Hi Stephanie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Wonderful product. I'm so glad I tried it. Would recommend it to anyone looking for good coverage
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I tried, I really did! The first day I applied after washing my face. I felt dry & wrinkly. So the next day, I applied moisturizer beforehand. My face didn't feel as tight, but it did feel flat & I noticed my pores & wrinkles. So the next day, I contoured my face after applying Luminess. It wasn't bad until I went outside in natural light where I noticed brush strokes! (Yikes) Then the next day, I applied as usual with the provided brush but blended with a make up sponge. Even though the brush strokes were gone, I still felt like my pores were bigger & my wrinkles were more noticeable, not less. Sorry but I tried.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy application! Can't even tell I have makeup on!
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Not, as i expected for coverage on my face. Like on your videos. Not happy about the product, but sure love the brush.
Thanks
Please, send me the information were to I send product back.
Araceli
Hi Araceli! We are committed to providing world-class service and we would like to make things right. A member of our team will contact you shortly!
My 87 yr old mother hasn't tried it yet.
Said she wanted, bought it for her, and I'm waiting before I buy one myself.
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


Thank you for leaving your review with us! Let us know how it turns out!❤️