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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I am interested in using the eyeliner and sunscreen applicators. They will be new for me. I got some great products from Luminess. I didn't try them, yet, but I'm sure that they are great.
Very easy and quick. Medium cover is perfect for me. Colors are truly.
Happy to hear you had such an easy experience!
My mom just passed while visiting me have not had a chance to try it yet.
Hey Ronney! Let us know if you have any questions! We’re here to help!
The skin ID match was wonderful, the ordering process very easy, but the "try for $5 shipping" was my favorite!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
She loved it. And thanked me a lot. Let me say thank you.
This warms our hearts! Thank you for being the best part of Luminess!
Wow I'm impressed with this foundation so far! I've only used it today, I just got it from the post office yesterday but it was easy to put on with the brush, the coverage is great and it lasted all day. Love it!
We are so happy to hear you love your Luminess Products! TY for sharing the Luminess LOVE! ❤️
Easy to use and great color so far! It goes on smooth and makes my skin so very smooth! Love it!
We really appreciate you taking the time to share your experience with us.
As advertised on TV, I purchased the Luminess machine for $21, however, after the 14 day trial I was charged an additional $219. I called customer service and gratefully they took $50 off the bill, but I'm still stuck with two more payments of $52 each. I have since studied the Luminess commercials and for the life of me I'm not seeing where Luminess is stating there will be three more payments after the initial cost of $21.
I realize it's too late for me, but I want other perspective buys to be very aware that the machine will cost you more than what is advertised on TV.
I hope this helps.
Hi Cynthia! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Arrived quickly. The shade I received was a little too light. Contacted customer service and they are sending a new one and extended my trial.
Thanks so much for leaving your review with us! ❤️
Just received my new product. Ordering was easy and now the fin begins and I get to try it out. So excited.!
Thank you so much for reviewing your experience and sharing the love! ❤️
I've used several different types of makeup but this one is a definite keeper
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
Was excited to try but shipping was insanely slow and half my bottle was inside the packaging
Hi Lindsay! Thank you for leaving a review with us!Standard delivery takes 5-7 business days for it to be delivered- By the tracking number it looks like your order was delivered on 05/15/23, in which it was delivered within 4 business days of placing your order. Let us know if you have any questions - we are always here to help! (:
It says to spray one inch away from the brush when you do that basically your spray painting your bathroom the shade color that you chose my sink is covered in the one time application that's what I dislike but I do like the coverage and the way the product applies to the skin
Hi Julia! Thank you for providing us with your experience! It is recommended to Spray onto brush holding can 3" away-We would love to help guide you on your Luminess journey. We have available makeup artists here who can help assist you and show how to use your system and makeup. We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Great experience with shipping and ordering. Does not provide the coverage I wanted.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
My order got mixed but I received yesterday which is ok
TYSM for sharing your experience!
It was easy order and also arrived super fast delivery!
Thank you for this feedback and for being a valued customer!
Luminous made it very easy to place the order, however, the shipping was very slow. Once I called the company to check on it, they assured me it would arrive shortly. And it did.
Thank you so much for reviewing your experience and sharing the love! ❤️
Great product. Easily integrated into my makeup regime.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it!
We are so happy to hear you are loving your Luminess Products!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are going to be enjoying the amazing results that you get with your LUMINESS products! Let us know if you need anything throughout your Luminess journey!