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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Waiting on color to match my skin tone looking forward to using product.
So far ok. A little messy at first. Hard to spray. Hard to direct the spray. Send there is too much waste.
Hi Debbie! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Delivery was dastardly and ordering was easy. I love this product
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Ordering and check out was easy and quick.Shipment came quick.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I got my products very quickly. They were packaged very well. The products themselves are very good. The directions were way too follow and went on so smoothly and flawlessly.
We are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us.
My clumsiness doesn't work right. There is supposed to be two settings for the air mine has only one. I have tried turning down but it doesn't work
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It's very nice and received it quickly and I really like it, I used it and I felt the difference it's very light, unlike the regular foundation
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I had the first model with the stylus that a absolutely loved, but I found it difficult to use everyday and it was a little inconvenient for traveling.
I purchased the hand held model and it's perfect. I use it for skincare and my makeup routines daily. I can pack it in make bag and bring it with me everywhere.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
My order has been lost since May 5,2023. When I called on the 10th about it I was told I had to wait an additional 5 days
I have called both DHL A
And USPS and no one knows where the shipment is. At this point I just want everything canceled and money refunded
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Airbrush makeup thought it would be a new experience so I paid for the trial. When mail showed up it was a spray on primer and a spray on airbrush makeup. It came in a spray can that u spray onto a foundation brush. There was no airbrush machine as advertised. When I called they said I chose the wrong trial yet I didn't see anywhere on the website where it had more than 1 trial not did they elaborate on the correct item I wanted. So at this present moment I personally wouldn't recommend. Either that or just make sure you know what your purchasing I guess double check the website
Hey there Shawn! It looks like the order was placed on our website when viewing the product. Once your in checkout - we go over the order details that explain exactly what you are ordering as well as the confirmation email after completing your purchase. It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you have any questions - we are here to help!
So far shopping experience good. Now Im excited to see about the product
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
I discovered that they were charging me almost double and they even charged me beyond the amount of times that they were supposed to I had already paid for my. Airbrush and they still charged me another monthly bill when I asked for the money back. I was told it would be 3 to 5 days and it has been a week It was never received so I just canceled everything.
Update
O k i'm still waiting for that refund my Issue is legitimate.
Hi Mary Ann! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The Breeze keeps clogging & is difficult to clear even with the Tip Top solution. I use the solution after every different color within the same application process. I believe it to be the final seal since that product is almost sticky. I spent too much money on this not to use the Breeze, but I am NOT satisfied at all.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I cannot say enough about the Luminess system! Outstanding service, products, and finished result.
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
I love I need this a lot thanks so much I haven't used it yet still trying
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
This order was for a friend (Rene' Richards). She has yet to use your product. The shipment was a little slow in arriving.
Thanks so much for leaving your review with us! ❤️
Have watched the ads, but was skeptical that I could do it.
Then, decided to give it a try.
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
It was very easy and product came pretty quick. The foundation is flawless. I love it.
We are so happy to hear you are loving your Luminess Products!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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