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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!
I'm having difficulty matching my skin color. I look to orange no matter how I mix the colors that I have
We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Easy to Navigate yet the products are overpriced for what they promise. I still needed concealer and powder for a natural look.
Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Dont forget - every $1 purchased, you earn 10 reward points that you can use at checkout!❤️
Not for me. Sorry try sending me the right color then I'll give a better review.
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Perfect color match,light makeup, natural look & I love the portable breeze
Thanks so much for leaving your review with us! ❤️
Thank you for taking the time to review our product! ❤️❤️❤️
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Your personnel was very knowledgeable of the product and all of the extras that was included
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I am highly satisfied with the equipment, but not the tanning product. It requires me to do too many layers to achieve any color, and that is very time consuming. The color I did achieve barely lasted a little over a day.
Thanks for leaving your feedback with us! Tan will develop two to three hours after application, and continuously deepens over the next 24 hours.We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I got off to a bad start but with the help of the staff at Luminess I am all set and I love this tool so much.
We are so grateful to have customers like you and look forward to working with you again in the future!
Everything is great! The product is light and airy.
Thank you for taking the time to review our product! ❤️❤️❤️
It's been really great, quick, and very easy process!
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Didn't cover anything and just rubbed off even with setting spray
Hi Megan! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I loved the prime, the smell is wonderful, felt fresh and clean.
I would definitely by the prime again.
We are so happy to hear you are loving your Luminess Products!❤️
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.
I was a little reserved about trialing this airbrush system however, the item arrived within 5 days of my purchase. Also, after using it I'm highly impressed and is definitely worth purchasing which I plan on doing next week. I'm not going to wait for 30 days. The make up is so light and doesn't stain my clothes. Love it and recommend trialing. My item
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
I thought #3 would be same as old #30 but it is darker but don't want hassle of returning.
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It difficult to chose lip color on paper
What I received was much darker than I expected. So I'll order lighter next time.
I absolutely love the coverage over my face and the air brush. It is much faster than the other way.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
I really enjoy how quickly i am able to apply my foundation with the brush you sent with my order.
We really appreciate you taking the time to share your experience with us.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!