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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Took awhile to receive the product. Website was easy to navigate. I picked the wrong shade, it's to light, I look like a ghost. I will be returning it. Only thing I really liked was the brush.
So far so good testing it out it's a little light for my summer tan but I think will be perfect come winter
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
I absolutely love your product. I am so happy I am 57 and your product doesn't settle in the lines. It gives me a flawless coverage that is light and airy. I love my Luminess. I wake up brush my teeth and then apply Luminess I'm ready for my
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I like the feel and how it blends to my natural color.
Thank you so much for reviewing your experience and sharing the love! ❤️
It was ok put will return it. Didn't give me that airbrush look like I expected. I was looking for thatsmooth look.
Hi Beulah! Thank you so much for leaving your review with us. We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST! If you want help with your order, please give us a call at 1-888-793-7474. We are here for you, please let us know if you need any further assistance!
Easy and quick. It should say the fine print if there will be more costs BEFORE checkout. A little sketchy for that information to only be at checkout and in fine print.
Hi Jeri! The auto delivery is completely optional to be enrolled in and can be opted in or out of upon purchasing. Being on the auto delivery provides SO many benefits such as a 90 day supply of makeup being sent to you at a discounted price, insurance for the system, and discounts on makeup when you order on our website! We can always change the shades or frequency on your auto delivery as we want you to have the BEST deal out there - let us know if you have any questions, we are here to help! (:
Could use better instructions on how much foundation to put in the dispenser.
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
I find choosing a color online is much different than choosing it normally because the colors are not holding true online.
Checking out was a little bit harder because I wanted to use my credit card and not Apple Pay. It wanted to add my Apple Pay and my credit card at first and I didn't want to have both on file.
I received my product and it is exactly as advertised. Very happy with my
Purchase.
Thank you for taking the time to review our product! ❤️❤️❤️
I've had only a positive experience with Luminess. There's not many makeup brands that I can wear but Luminess is one that I can wear. Absolutely no problems with it.
This warms our hearts! Thank you for being the best part of Luminess!
I actually like the air brush look. I could have gone a shade under but other than that it's great.
Hi Maria! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!
The makeup I selected is so small that I dont want to use it, the other bottles are more lighter.
Hey Grace! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Thank you for taking the time to review our product! ❤️❤️❤️
I made the color choice easily and am pleased it just fine. Easy to use site!
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Once I answered the questions & found my right shade, it was super easy to order! Super quick shipping too! I tried the airbrush foundation & immediately fell in love! The primer feels amazing & the foundation is exactly what I've been looking for! Definitely going to sign up for the auto ship! My friends & family are definitely going to hear about this product!
This warms our hearts! Thank you for being the best part of Luminess! ❤️❤️❤️
I liked the option to try before buying. I also loved that it came with the proper brushes instead of trying to guess how to apply properly.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Hey Bonnie! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I received my product, bilut the airbrush foundation color is too light. Since I am during the trial period, my order does not qualify for an exchange on the website. I've also made several attempts to complete the color match with no follow up to my email as instructed. As a final attempt, I plan to contact customer service, which have long wait times, to hopefully resolve this concern.
Hi Ambroshia! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!
It's the wrong color and it makes a mess on the sink!
Hey Elizabeth! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Quick and easy...prompt delivery. Cant wait to try it and see if it matches!
Thank you for leaving your review with us! Let us know how it turns out!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you!