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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I really like both primer and foundation! It's light on my skin, helps absorb/block oils and it covers really well for being so lightweight. I'll be honest I do have some acne and dark circles to deal with and I feel like it hides them well without looking like parchment paper by the mid to end of my day. FYI I also sweat a lot living in the south and this stuff hangs on good!
Package arrived in a timely manner. Can't wait to try it
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
Do not like the color of foundation it has a orange base
We have been recently trying to contact you over the past couple of weeks but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
One Groovy Experience! Greatly helped me make my color choices, and other informative suggestions!
Thank you for leaving your review with us! Let us know how it turns out!❤️
I have extremely sensitive skin, so I decided to try it. So far, so good. The product s very light on the skin, so much so that I wondered if I had brushed any on... really night and day difference in how my skin looks and it blends well with my skin tone. I like it
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Haven't tried product but delivery and ordering went smoothly
We are so excited for you to start your Luminess journey!❤️
I love this product. I may need to one shade darker. But in all great coverage & not having to apply with hand.
Hey Matt! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I love the light weight feel. Will be my new go to foundation.
Thank you for taking the time to review our product! ❤️❤️❤️
This isn't the color that's on the picture it's way too light.
Hello Sabrina! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Luminess is great. I have always tries foundation and powder along with moisturizers prior to putting on the makeup never a good turn out. Wth Luminess my face looks great with just the 2 applications.
We are so happy to hear you are loving your Luminess Products! ❤️ Thank you for being the best part of Luminess!
Excited about getting to use this can't wait for the product to arrive.
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
I got the correct color. It goes on nice. It just breaks down on my face and makes my skin look awful. I'd like to cancel and return.
Hey Belinda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy quiz with quick results, and love that I can try before I buy! One reason I hate buying makeup, if it doesn't match or you are dissatisfied, you are out your money. Cannot wait for my kit to arrive!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I was very excited to receive my makeup but just as disappointed with the results. Although I ordered the one for full coverage I could hardly tell I had any makeup on at all. I will be returning it.
I was able to find my perfect match and I didn't have to answer a lot of questions and placing my order was fast and easy too.
One wear and it settled I to all my fine lines and wrinkles.
We have been recently trying to contact you over the past couple of weeks but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I ordered what I thought would be my best match- turns out I was wrong. Called the help desk to start an exchange an the rep was super helpful and placed the new order while advising to keep the original bottle- less hassle for me as I was traveling.
Thank you Luminess!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Called customer service requested next shade up as the shade I ordered didn't match - I'm waiting on new shade to arrive
Thank you for leaving your review with us! Let us know how it turns out!❤️
Color was to light -returning it -why do I need to use 50 - I told you the problem
Hello Sheila! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Need a different color,
But
Love the product so far
Thanks so much for leaving your review with us! ❤️
The color did not match it was too light and yellow toned. It didn't give me that confident light touch because I had to add a bronzer over it to darken the shade a bit.
Hello Alesia! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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