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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The coverage looks great but within 2 hrs half my makeup has slid off or is all creased and no longer looks flawless
Hey Belinda! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Ordering you shade was difficult...
Great shipping
Hello Priscilla! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Easy, user friendly, I like how it feels and easy to blend.
Thank you so much for reviewing your experience and sharing the love! ❤️
I generally like the coverage of this product, but I do become overly oily after the 4th hour of having my make up on. The concern I have is how long it may take for these spray foundations to actually run out, it may not be worth the 40$ when it's all said and done but at this point only Time will tell.
Hey Lauren! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Great! Love this make up. It is so light and I feel like nothing is on my face.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I am really loving the product. I will never go back to my old makeup.It made fell young and beautiful.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The ordering process was easy as well as the quiz to find the perfect shade of the foundation. I am returning the items I received due to: the shade not matching my skin tone, and I do not like that the foundation easily wipes off even when gently touching my face.
Hey Elaine! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Overall it is ok. It doesn't cover like the videos
Hey Donna! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I love this light foundation. I have very sensitive and was very afraid to try. I am soooooo glad I did. Luminess me any time!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Color range is lacking for women of color, I hope that changes.
Hey Kaitlynn! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Hey Terri! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Due to illness, I have not had the opportunity to use the product as of yet.
I hope to be able to provide feedback soon.
Hey Denise! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Very excited to receive couldn't wait to start using. My skin looks flawless. It's exactly what I needed! I'll definitely keep buying.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Hey Kelly! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Very easy. Ordered trial order only used once but so easy to use and so far I love it.
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
Thanks so much for leaving your feedback with us! Let us know if you have any questions! We’re here to help!
Will let you know when I need to begin managing my subscription on the site.
Thank you for leaving your review with us! Let us know how it turns out!❤️
I think everything was easy it's just still very hard to match my skin tone so we will see.
Thanks for leaving your feedback with us! All airbrush trials come with a one-time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best! We can't wait to hear more of your feedback! (:
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear you are loving your Luminess Products!❤️