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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I liked the overall experience, but the foundation I received did not match my akin tone. I will purchasing again!
The color is way too light for me it is my normal color but way too light
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best!
I love it and I will definitely order more the product is great and so was the service
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Very easy and user friendly to apply. Unfortunately I'm not happy with how much it bleeds even after blotting with a sponge. I won't be ordering it in the future. The shopping experience was fantastic.
I must say for a girl who is covered in freckles and doesn't want to hide them, this is such a great product! It didn't cover them at all which is hard to find a product that doesn't. I did do the shade match and got what was recommended however, it's too light for me. I should have gone a shade up. I love the the look and how it feels like you aren't wearing anything. Will definitely purchase the next shade up in the future.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Super kind & quick customer service! I originally selected the wrong shade, they quickly made it right for me!
Hi Angie! Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I'm 67 and it looks amazing and conceals some of those age lines and are now nicely hidden. It's an amazing product.
Age? We don't know her! Only Youthful looking skin with Luminess! ❤️
I received my product on time to try my choice first. The color match was perfect for me. I love the products! I got the bottles of foundation and primer and brush. It's perfect for me. It blends perfectly and stays on in 105 degree weather!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This product color was not a match for me and does not work for me, I would like to return it
I like the look and feel of the Luminess foundation; however, it doesn't give me a seamless look all day long. I'm disappointed in that.
Hey Evvie! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I like it but it is messy. Don't like the overspray on my counter. It feels good and color matched up pretty well
Hey Mary! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Love this product. It covers well and evenly. The color also matches well.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Customer care representative reached out and assisted me with my issue. Very satisfied with the service provided and she was very pleasant.
Hi Minty! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I did not like the products. I have really high expectation. But the product has fail to meet the expectation.
Hi Rupal! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I like the packaging of the products and the brush is great but i didn't find it moisturing at all. For this to be expensive i need something with less drying out and more moisture.,
Hi Karen! We can assure you our Airbrush Spray foundation is not made to leave your skin feeling dry - our product is made with active skincare ingredients to hydrate and replenish your skins health while applying your makeup. We have a Beauty expert here who can advise some amazing tips and tricks with any challenges you may be facing! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I absolutely love the products! I am now a loyal customer. My face feels lighter and coverage lasts all day.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love thr try before buy it is awesome and allowed me to get this product which j truly needed.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Not a single complain yet my mom said it was quite smooth and easy to use
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Breshaun! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️