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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I got so many item for cheap! Everything is absolutely amazing and I will be buying more!
It worked great the first 2 days and then it stopped working all together. I tried everything. Very disappointed and not worth the money. Sending back.
Hey Brittany! We have been recently trying to contact you over the past couple of weeks but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best! We are here for you!❤
So far I have experienced a significant delay in delivery, but I think that was the responsibility of USPS. The products were easy to select and order.
Hey Courtney! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Got it very quickly and it is a full size product so do not think that you are getting ripped off. I'm very impressed with thisse items however it kind of makes me feel like I'm spray painting myself ha ha ha
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
This product is so much more amazing than I could have ever imagined. I have tried several other "top of the line" foundations and the second I put this product on the others went right into the trash!
This warms our hearts! Thank you for being the best part of Luminess!
I appreciate how cheap shipping is! It made me more willing to try the product. Only $5
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
I tried to order at least twice before at different times and the website would not allow me to complete the purchase. I was relieved that I was finally able to get through this time and received my order promptly.
Thanks for leaving your review with us! If you are experiencing any technical difficulties with our website, we recommend making sure that your browser is cleared of any data cache and cookies, and ensuring the connection is stable. Sometimes the website wont function correctly if the data cache and cookies hasn't been cleared out lately, or connection errors. Try those steps out, and let us know if you have any further errors - we are always here to help! (:
Very easy and easy to navigate website beautiful products!
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
The charger I received is too big to charge the machine so at this time I cannot leave a review.
I have never had anything like this it is amazing! It's light and last all day! I will be buying more of this product.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I can't wait to give this a try! Thanks for offering to let your customers try before you buy.
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
I used this one time and it went on well. The second time I put it on, it was literally brown/green. Which sucked because I was in a hurry and needed to look nice so I have to start all over. I have not had a chance to contact them about this yet, however I will be doing so. It went on so perfectly the first time. Maybe this was a bad batch? Still loving the primer though!
Hi Lyz! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Simple and satisfied without issues and fast delivery
Thank you for taking the time to review our product! ❤️❤️❤️
First it was delivered late and they wanted a review before I ever received item then I took the color match quiz and was sent a color that made me look like Donald trump then u can't even ask for a return online u have to call them and get a number then print out your own label and write the number on the package no wonder they suck you in with a try before u buy they probably assume you won't go through all that so they can keep your money no thank you
Hey Amanda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Product went everywhere in my bathroom and had to clean everything on top of my counter
Hey Julie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Hello Trudy, all of our trials come with a free color match!
TYSM for sharing your experience! ❤️
The spray on foundation cover came off in the mail and leaked in the package
Hey Ellen! We're sorry to hear your package arrived damaged. We see your replacement is already on its way! Let us know if you need anything else and we will gladly assist.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️