On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I don't love how it went on, it just sat on top of my skin and didn't blend well. The coverage wasn't even for me.
Hey Patricia! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I think seem to be fine except for I am starting on my third head, a replacement head for the breeze. The one that came with it the 1 I bought <3 months ago and now the 1 I received the other day. So we'll see how long this one last. Because the other one certainly haven't lasted verythough.
Hi Joy!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Match seems close but not sure how long it last. Send a comment & question and no clear answer (1-4 months)?
Hey Sylvia! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Information is fully explained, making it easy to find and order exactly what you need and want.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Quick and easy used rewards points for the first time
Happy to hear you had such an easy experience!
Excellent easy to understand what items you want and easy to place an order.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
First of all, its takes to much time to put it all together. The feel of the foundation was awful and messy.
When seeing a commercial on this product on how easy and wonderful it is,I should have known the
Results wouldn't be like on TV.
Hi Susan! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The unit I was sent was not functional and would not charge nor turn on. Now, you are sending me a new unit, but will only give a credit of 10$ to send the faulty one back. This has already cost me money and I have not been able to use it. I also have to call when I receive a hopefully working unit to begin my 30 day trial, as well call back to get the $10 credit when I have the tracking number for the faulty device. Over all not happy with this experience at all.
Hi Michelle! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I TRIED THE LUMINESS SPRAY FOUNDATION AND IT IS LIFE CHANGING GOOD! I AM EXTREMELY SATISFIED! IT IS VERY LIGHT, NOT HEAVY FEELING. IT JUST FEELS SO GOOD ON MY SKIN. I'M NOT A BIG FAN OF MAKEUP, BUT THIS STUFF ROCKS! YOU SHOULD DEFINITELY TRY THIS PRODUCT. I KNOW YOU WILL LOVE IT!
Thank you so much for reviewing your experience and sharing the love! ❤️
I have received the products and will be using them tomorrow.
Looking forward to see the results!
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
Have received my 1st order. Have not had a chance to try it yet. Ordering shipping and receiving it went smoothly
You’re going to love it! Let us know if you need anything throughout your Luminess journey!
Thank you so much for reviewing your experience and sharing the love! ❤️
So far so good. Just received order, tried it this morning, seems to be the correct color. I like the consistency and the lightweight feel. We'll see how it looks throughout the day.
We are so excited to hear more about your experience with our product. Let us know if you need anything throughout your Luminess journey!
Easy, quick, painless. After seeing a million ads on insta I finally caved and I love it
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
This makeup doesn't cover like it says, for me. I do like the fact that it is long lasting.
Hi Pamela! -Our spray foundation is designed for buildable coverage and we recommend applying 2-3 layers. Let us know if you have any questions-we are here to help! (:
Hi Trina! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I have very sensitive skin & as beautiful as it was I had hives after it has nothing to do with the foundation because my sister tried it and it was totally fine :( sad day.
Hi Lyndsey! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy to complete purchase. Was updated through your the packaging and shipping process w tracking info provided
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!
I do like the product however the shade wasn't quite right so they are shipping me another to try and extended my trial period. Shipping was a little slow for my liking but I understand
Hey Shawn! Thanks for leaving your feedback with us! We're happy to hear you are being sent a color match that will be a better fit for you. Let us know if you need anything else, we're happy to help! ❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cosmetics Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!