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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I didn't know it was delivered to my mailbox so today is my first day trying it. Not sure I like the color yet but I'll give it a couple try's.
I have not received my order, and I even sprung for the primer. I was really looking forward to trying the product and had even read on a couple other reviews that people hadn't received their orders. Hoping that those were flukes or something, I decided to go ahead with my order. But nothing. I am super disappointed.
Hey Alexandra! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It was a little difficult to pick out my shade. Reading through the reviews several people had commented that they were happy with the product itself but that the shade they were matched with was much too light for their skin tone. With that said I hope that I decided on the right shade…
I think I got the wrong one. I believe I need a lighter shade
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
The order and shipping process is super simple. It's nice that you can try it before you buy it.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I've used it once, it matched my skin perfectly. I felt like I didn't have to use a lot of product
We are so happy to hear you are loving your Luminess Products!❤️
Have not tried it yet, as soon as I try it I will let you know
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Just received my order yesterday and tried it for the 1st time today. I'm not sure how I feel about it yet.
Hey Tracy! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The shade was sent to me does not match my skin. I am very disappointed. I do not like the product
Hey Janae! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
So far so good. I have not tried on face yet. It came in the mail yesterday.
Thank you for leaving your review with us! Let us know how it turns out!❤️
The color I received is too light. I need to try another shade.
Hey Fallon! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
It's very light feels good on skin it feels like nothing it last a pretty long time has been satisfying
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great products and easy application. Fine mist that at times irritates my eyes.
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
My experience has always been a positive one. If I ever need assistance, I can always get it.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Thank you for letting me try it out first.
I loved it perfect coverage will definitely buy again
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I used this product and it's honestly not as good as everyone trys to make it seem. My skin wasn't glowing or hydrated after using the products. In the sun light It looked really cakey, and didn't match my skin tone at all. I think it made the peach fuzz on my face stand put more, and I'm not sure if I need to shave or wax all of the peach fuzz off before using the products? I'm not really sure what the big deal is about this product honestly, it feels nice on your skin, doesn't come with alot of product in the container so it seems a little expensive for what your actually getting. Maybe it looks better once you completely take off all the peach fuzz on your face? I'll try it that way and update my review, but I sincerely doubt everyone who uses it wants to shave their face just so it doesn't cling to the hair and make it stand out more..
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I received my delivery very quickly! I love how the products make my skin feel.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!
Love the product, but I need a lighter color. It feels good on my skin but the color is a little too dark and reddish
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
It wasn't for me I guess the color was off and it takes a lot longer to apply than traditional makeup.
Hey Yana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Great product and quality service! Worked as advertised and beautiful coverage.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
We are so happy to hear you are loving your Luminess Products!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Stacileigh!
We recently tried to call you, but were unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!