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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I received the package and I try to wear it but the color was too dark
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
The shade is not quite a match for me. It's looks a bit ashy on me..
Hey there Wendy! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The makeup is very full coverage. If you like that it's great. I prefer a lighter coverage. This is great for special occasions, but for me wouldn't be a daily wear.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
I believe that shade is too light for me I need a dark shade.
Hello Koreen! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy to use, perfect coverage and color match, saves on time and lasts all day.
We are so happy to hear you are loving your Luminess Products! ❤
Not the right color or product i wanted it was spray on not what i had before and not the right color
Hey there Sonja! We have a 100% color match guarantee for all airbrush trial orders! We would love to color match you and send out your perfect shade! A member of our team will contact you shortly!
Thank you so much for reviewing your experience and sharing the love! ❤
Fine,but I would like to speak to someone about my monthly payments, I can't see where or when that starts, thanks, Sonja
Hey Sonja! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I recieved the wrong tones reguardless of me telling the person taking my order what i needed or used.
Hey Lisa! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Hey there Angel! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
At first I tried it but I don't like it. Later on I tried and start to like it.
Let us know if you need anything throughout your Luminess journey!
Great! Very easy to follow. My face looks amazing!
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
If you take more money than what you all advertising, I will report you all for false advertising!
Hi Onessa! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Thank you for taking the time to review our product! ❤️❤️❤️
Very good!I'm satisfied!
Good quality! I recommend it
It didn't cover and lay as well as I was expecting
Hi Amanda! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Thank you so much for the help I needed fast service now to try the product
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Good experience, no complaints with order. I ordered a sample pack, I don't have much to share at this time.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Thank you so much for taking the time to share your experience!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️