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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I DIDN'T REALIZE IT WAS A BUILDABLE FOUNDATION, AND I DON'T BUILD. I LIKE FULL COVERAGE. THE BRUSH DOESN'T WORK THE WAY I LIKE MY OTHER BRUSH, I HAVE TO GO IN WITH MY SPONGE AFTERWARDS.
Thank you so much for taking the time to share your experience!
Products are very nice. After practice I can apply it quickly and it lasts all day.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Received and love this foundation. The color was too light. Contacted customer service and a darker color is being sent to me. Was quick and easy. Thank you so mvery cute!
Thank you for leaving your review with us! Let us know how it turns out!❤️
I've only used 2ce so far but I simply love it! Makes my skin feel very smooth yet it's so lightweight! Covers my dark spots and red patches amazing. Also my face doesn't get near as shiny as it did with other product brands. You've got a customer for life!
Ok but it takes too long to recive your order and not enough time to see if you really like it or not
Hi Donna! Standard delivery takes 1-2 business day to process, and 5-7 business days for it to be delivered! No worries, our customers trial begin from when the order is delivered.Let us know if you have any questions -we are here to assist! :)
Nothing to report now I just received my order a couple of days ago. So I have not given it a chance yet.
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
Love the results. Shipping is very slow though, that's the only thing that needs to be improved
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
I like the product. No complaints. The product is light on my face.
We are so happy to hear you are loving your Luminess Products!❤️
Love the airbrush foundation and it delivery was relatively quick.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!
I'm not real crazy about the foundation. It was more of an impulse buy.
Hi Sandee! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Perfect color match! My skin had never looked better. Thank You Luminess!
We are so happy to hear you are loving your Luminess Products!❤️
I have been dreaming of having this makeup machine for 8 long years my husband to be finally surprised me and got it for me with his credit card I'm so happy thanks
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
I look natural but with fewer flaws I like that. I don't like cakey feeling and this is light coverage or more if you want it. Color matched perfectly
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
I looked for 3 days to find the virtual color matching item so I could be sure of my color and I couldn't locate it so I just took a guess yes that did happen I have bought at least over $300. And I do have 1 pairs off undies that fit.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I never received my order. It is a scam. Customer service is a joke. I am very disappointed with this so called company.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Thank you for leaving your review with us! Let us know how it turns out!❤️
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amy! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️