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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I placed the order and it arrived as expected in a timely manner. Also in good condition.
Thank you for leaving your review with us! Let us know how it turns out!❤️
I ordered the product then never received it but did receive this request to complete a survey.
Thank you so much for reviewing your experience and sharing the love! ❤️
Really good product. Color is a little off but I love that is light and buildable
We are so happy to hear you are loving your Luminess Products!❤️
I do like it. But it makes my skin look orange. I think I might need a warm neutral. Only used it twice. It just don't match.
Hey Marsha!
I wanted to reach out to you to offer further assistance due to the review you had left with us! Just want to make sure you are taken care of and if you had any questions or concerns we could be of assistance with!
Please let us know a good time to give you a call, and we would look forward to talking to you soon!
Lightweight yet the right amount of coverage. Perfect match. Lasts all day but does feel kind of oily after several hours.
We are so happy to hear you are loving your Luminess Products!❤️
Loved it all great coverage great feeling make up. I do need to adjust my color just a little. A bit to orange or dark not much I just need to go a shade or 2 lighter if possible.
Hey Christy!
I wanted to reach out to you to offer further assistance due to the review you had left with us! Just want to make sure you are taken care of and if you had any questions or concerns we could be of assistance with!
Please let us know a good time to give you a call, and we would look forward to talking to you soon!
Im not a wearer of maekup however as time has gone by I thought I would check it out
The primer is amazing! The foundation is amazing! And a wonderful brush that is also amazing to use and is sturdy and Im confident in the application... would highly recommend and am extremely pleased as you probably will too. ENJOY
Thank you so much for reviewing your experience and sharing the love! ❤️
The product is not for me. I wear sunscreen along with other products. It makes my face look caky. I tried using the primer and the foundation and it wasn't even worse. Maybe it's good for younger skin. Not for me.
Hey Margarita!
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The new Luminess is much better and is easier for us amateurs to use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
In addition to very minimal coverage, I think it is too dark for me
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I would like to cancel my subscription, membership. I can't use it. It broke my face out and I didn't get the form of applying the make up.
Hey Holly!
I wanted to reach out to you to offer further assistance due to the review you had left with us! Just want to make sure you are taken care of and if you had any questions or concerns we could be of assistance with!
Please let us know a good time to give you a call, and we would look forward to talking to you soon!
I truly love the airbrush except it is always clogging I've used the cleaner and hot water and it still clogs up. Contacted customer service followed all directions and the first time took hours of trying to unclog. Used it after unclogging tried to clean and clogged again.
If I didn't have to spend so much time unclogging the system it would be 5 star product.
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products. We are happy you had a positive experience with us and look forward to servicing you again in the future!
The product does not sit in my wrinkles, and the color is nice. I don't look like I am wearing make up. I don't know if that is good or bad.
We are so happy to hear you are loving your Luminess Products!❤️
Hey there Niki! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Ordered color was too light. Representative stated she would send me a darker color
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
I've used Luminess products before but this, I love! Comes with a primer too. Its one and done! So to speak. I'll admit I'll never be the full face of make up type of woman but Its light and gives full coverage and it looks like I have nothing on. I love it!
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
I have extremely oily skin so I'm having to reapply my makeup throughout the day. With Luminess my makeup never looks oily or Cakey and it's so breathable!
This warms our hearts! Thank you for being the best part of Luminess!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️