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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I love this makeup its light,airy, does not run when I sweat,looks natural. Has a natural glow like a day at the beach.
I received my order but found the color too light. Customer service immediately processed a color change and extended my free trial by 2 weeks. Very pleased with the service prided by MilcaM-AL! Thank you!
You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!
Havent had a chance to try it yet. Not much for make up but trying to change that.
Let us know if you have any questions! We’re here to help!
Received my order today & gave it a try! Match was spot on to my skin tone & it's quite a beautiful, flawless coverage!
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!
I would like to return items color didn't Mach my skin to orange need a lighter color. Can I send it back for a lighter color?
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Thank you for taking the time to review our product! ❤️❤️❤️
I kinda have trouble ordering online...but I like the product... especially for hot summer..
Thanks for leaving your review with us! If you are experiencing any technical difficulties with our app, we recommend making sure that your phone is updated to the latest software update and ensuring the app itself is updated as well. Sometimes apps wont work correctly if the phone is not updated, or if you have too many apps running in the background on the phone. Try those steps out, and let us know if you have any further errors - we are always here to help! (:
I kinda have trouble ordering online
I love the way it goes on my face. So smooth and even, great coverage.I have told my family about this product, I think they will give it a try.
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
My skin looks very soft and beautiful. The product is so easy to use, I love it
This warms our hearts! Thank you for being the best part of Luminess!
Ordering was fine, just wasn't able to follow the order so I didn't know when it was going to be here. The makeup itself makes my skin soft but doesn't cover like I wished it would. I'm not sure if I'll keep it and pay for it or send it back but I probably won't order anything else.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I will be returning the product. I was excited to try it, but once I tried it, I felt like it appeared to be the same makeup that they use in funeral parlors.
Hi Susan! No worries! We honor a one time color match within your trial. A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!
Received my package, I am out of town. Will review my product after I get home and can try it.
You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!
The first shade I received was a little too light for my skin tone. Luminess has since, mailed out the next shade (030) to me. It's a perfect match! Thank you so Much!
Sheri
Hi Sheri! No worries, we honor a one time color match within your trial. A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!
Love it the way it changes the complexion on your face and have it flawless
Thank you for taking the time to review our product! ❤️❤️❤️
Would like a darker shade. This color is too light
Hi Kristi! No worries, we honor a one time color match within your trial. A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!
It went well, haven't tried it out because of time constraints but plan on checking it out this weekend
YAY! We are so excited to hear more about your experience with our products. Spoiler alert: You’re going to love it!
I bought off Instagram. I am not good at applying makeup.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
I would like to cancel please do not send me another not good for my skin does ni=to agree with me sorry!
Hi Weena! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This warms our hearts! Thank you for being the best part of Luminess!