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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This item shipped quickly. It was easy to use. Color matched well.
I picked the right match off the website and it was so easy to apply! Shake and go
Thank you so much for reviewing your experience and sharing the love! ❤
Ordering was easy, shipping was fast but I'm not happy with the product, it's too light for me and it got cakes in the crease of my nose
Hey Jennifer! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I have used your product 3 times... I will give it a few more times. It is not as easy as you make it look on TV. I have not been happy with my results, but I will try it a few more times.
Amazing but I need a lighter shade. I need to switch for a lighter shade than I received. Hard to match a good color.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I am very pleased with this product! Shipping was fast and I love the foundation!
We are so happy to hear you are loving your Luminess Products! ❤
Excelente resultado,el maquillaje queda muy natural, gracias.
¡Muchas gracias por revisar su experiencia y compartir el amor! ❤
I received my Luminess foundation. Great coverage! It also made my skin feel so soft.
We are so happy to hear you are loving your Luminess Products! ❤
I have been emailing and no one responded. I have yet received product and paid the $5.
I loved it but there wasn't a lot in the bottle but it was good make up went on so smooth but not a lot for the money
Hey Stephanie! Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Don't forget – every $1 purchased, you earn 10 reward points that you can use at checkout! ❤️
Looking forward to trying the new airbrush. I have the old one and was rather disappointed
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Hate it! Do you have any idea of the mess it creates from the over spray. You literally sent me spray paint. So stupid!
Hey Bobbi! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Unfortunately, my color doesn't match at all and also when you spray the foundation on the brush it gets all over the place. The pressure in the cans is too high and if you try putting the primer or foundation directly on your face, it hurts.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Ease of business….took care of the cancellation…………………….,,,,,,
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products. We are happy you had a positive experience with us and look forward to servicing you again in the future!
The young lady was very helpful new what she was doing
Hey Wanda! Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers, and happy to hear you had such a positive experience with us! Let us know if you need anything – we are always here to readily assist you!
The foundation leaves your face soft and not oily or cakey feeling.
Age? We don't know her! Only Youthful looking skin with Luminess! ❤
The product is ok I know I don't want anymore of it and I'm just on this page looking for a place to unsubscribe to the auto ship BS
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
First time using airbrush makeup. The color matches my skin tone perfectly and sprays on flawlessly. I'm loving it. Since it is my first time using an aerosol spray makeup, I tend to get it in my hair. It would be nice if the package included something to cover hair while using the makeup.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Easy to order, quick delivery and very easy to use
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products. We are happy you had a positive experience with us and look forward to servicing you again in the future!
The shopping experience was just fine. The process of picking the product I wanted to buy, filling in the boxes w my info, and making the purchase was easy and pleasant, and the product was shipped fairly quick compared to a lot of other things I've ordered online! The product however was very disappointing…1: it takes quite a bit more product to actually cover your entire face than I ever would expect, 2: it does not look like a flawless airbrushes look that I was expecting, 3: it does not last that long at all especially if you are outside in any heat and sweat even just a very little bit, and 4: it is like it just soaks into your skin causing your skin to feel extremely oily and greasy to touch!
Very disappointing, I had high expectations for this product and it was an epic let down. :(
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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Thank you so much for reviewing your experience and sharing the love! ❤