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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was sent the wrong color and I reported this and got no response
It's a good product but when I spray it on the brush it goes everywhere. Other than that it's a good product.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Hey Susan! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I used makeup according to instructions, it did not cover my wrinkles or blemishes. Not a match for me! Sorry to because I was so excited about the product.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
It is a learning curve for me at least to put it on. Feel light when on
Thank you for taking the time to review our product!
Overall, the product is great! The color match was a little difficult for me at this time of the year. But the product is easy to apply and goes stays all day!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love this product! The application ease to the silky coverage on my skin!
Thank you for taking the time to review our product!
Shopping experience was good so far! I tried the foundation and the coverage is amazing. Also, the shade matches my skin perfectly. Love this foundation!
YAY! We are so excited to hear more about your experience with our products. Spoiler alert: You’re going to love it!
Took while to receive. Hope my " 14 day trial" starts once received not when it ships. Took 11 days to get it from the day I ordered.
Hey Christina! Your 14 day trial does not start until you receive the order! Let us know if you have any questions - we are here to help!
Great inventions for women to utilize!
I have not tried the Luminess device yet.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
I love it. But I can't afford it. Wish it were more affordable.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Did not like the coverage it gives. It was definitely full coverage.
Let us know if you have any questions! We’re here to help!
Hoping I didn't sign up for subscription. Hard to tell with the numerous interfering messages during ordering. Product flakes. Doesn't provide full coverage.
Hi Kathleen! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Quizás lo devuelva porque no es mi color de piel, pedí el color equivocado
Muchas gracias por tomarse el tiempo para compartir su experiencia!
I received my trial - however, it leaked in shipment and ruined my and others mail
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Have not yet tried product. Not able to submit a review at this time.
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and happy to hear you had such an easy experience!
I did not have any issues with placing or receiving my order, but I was disappointed with the product itself. I wanted to love it just like all the other people from the reviews did- but I didn't. It was not full coverage like I had thought. It didn't last. It was very blotchy looking and didn't go on as seamlessly as I thought it would.
We have been recently trying to contact you over the past couple of weeks but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I didn't receive my order. I wanted it for an event and I've gone and bought something else so
I don't need it now. I've been wanting to try lumpiness
For years. I may try again som.
It said wait 24 hours afyer you were supposed to have received your order, so that's what I'm doing.
Thank you
Carrie
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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Hey Carolyn! It was a pleasure assisting you! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️