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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I like the try before you buy
I have gotten bad make up before
Was not impressed. Did not see a difference than other foundations I use
The shade is the perfect match, loved the packaging, and the delivery was right on time. I am so happy that I decided to try it. I have tried so many other foundations and so far this has been the very best choice.
Thank you for taking the time to review our product! ❤️❤️❤️
Haven't tried the product yet but I had to opt out of and unsubscribe, way too many communications after ordering. Im only doing the survey which is yet another communication, to tell you that's too many
Hey Faren! We usually send emails out for our customers to not miss out on new products we come out with or products that are back in stock! Receiving promotional emails is totally optional! Let us know if you have any questions – we are here to help!
Yall. This stuff is magical! So lightweight! It is buildable. I have a huge zit and was able to cover it up. It doesnt feel like you are even wearing foundation. LOVE this stuff!
We really appreciate you taking the time to share your experience with us.
I inadvertently must of selected to receive eyeshadow for $19.98 that I did not want. I immediately emailed you all to say it was a mistake but it was sent and I was charged. Not happy about that as I don't even wear eyeshadow.
I have not had a chance to try it yet. I will see how it goes tomorrow morning.
TYSM for sharing your experience! ❤️
The product does not work or appear as shown... typical false advertising
Hi Dana! Thank you for leaving your feedback with us! We are sorry to hear about your experience, we work every day to improve the quality of our products and our service so everyone can enjoy being part of the family, if you give us another chance, I assure you that we will make things right!
I love the product. The shade I ordered is too light and I wonder if there is a way to change or exchange?
Hi Justine! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
The whole experience was very fast, simple and easy
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Easy and Quick. Got the right color 2 time love it shipping very fast
B
Hi Sandra! We are so grateful to have customers like you and look forward to working with you again in the future!
Wonderful experience so far. I can't wait to try the makeup
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Unfortunately, ingredients not posted so I only read it after receiving all 3 products. Full of chemicals & the finishing spray smells so strong, very nauseating. Customer service said it is not refundable nor returnable.
Hey Jane! It was a pleasure assisting you today! Please let us know if you need anything else, we love making our customers happy! ❤️
I ordered to try the aerosol and it wasn't the right color and they've offered to send me a new one and not have to return the old one and that just makes it very convenient. Thank you Luminess.
Thank you for taking the time to review our product!
The make up looked awful. It didnt match my skin complexion and my skin looked nothing like the models you use in your ads. I'm returning. How do I do that?
Hi Tanya! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Omg!❤ You’re going to love it! We promise, you’ll never want to return to your old foundation
Foundation is Excellent. Stays on long, it's light with full coverage, oil free and looks Fabulous! I will buy this again
Age? We don't know her! Only Youthful looking skin with Luminess! ❤
It was good and quick. There were no instructions on how to use the brush. Thank you
TYSM for sharing your experience! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michelle! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (: