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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Didn't rely deal with, delivery was a few days later than the delivery email...
I was excited to try the new Airbrush spray foundation. It turned out that it did't do well on my more mature skin. It looked somewhat dry. But, the product itself looks like it would work great on a younger skin.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
After I received my package, I had questions and Sam explained everything in detail, was very professional and followed up with an email for my reference. Hard to find customer service like that nowadays. Thank you Sam and thank you Luminess.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Easy to understand terms and order products
Excellent shopping experience, I just received my order and absolutely love the product! Their customer service follow up after the purchase is amazing, making sure you are satisfied. A bit concerned that I had to checkmark a box that included the wording "reoccurring billing" when I opted out of that when I started. Makes me nervous.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I did the color test and it still turned out WAY too light. Going to have to return.
Don't like all the extras you add on end asking me to buy.
Hi Karen!Thanks for leaving your feedback with us! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine and preference - and would hate for these to go unnoticed! However, these additions are totally optional and can be looked at on our website anytime if you decide it may be for you! ❤️
It was very easy to pick my shade and complete my order.
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
Tried to contact Luminess within an hour after ordering to cancel same. Was advised "order had already been shipped", to late to cancel. Bull. And when I received order 10 days later, box was water soaked and falling apart, making it had to return of course.
Hi Rita! It was a pleasure assisting you today! Please let us know if you need anything else, we love making our customers happy!❤️
The website never works for me and i don't get my points and discounts i always have to use amazon pay because it won't accept other forms of payments last couple of times i ordered i got wrong product and make up dried up quickly
Color ok. Need more moisturizer than what the primer or makeup provide. Goes on easy. Seems long lasting.
TYSM for reviewing your experience! We are always looking for ways we can improve! You can definitely add your favorite moisturizer prior to your foundation, if needed. ❤
Easy and quick, can find what I need - didn't have to look elsewhere.
This warms our hearts! Thank you for being the best part of Luminess!
Ok I have tried airbrush machine before. Wanted to try this before I try the machine again.
Thank you for this feedback and for being a valued customer!
Ok I Ave tried before airbrush machine
I love your products! I have another of your products the airbrush system as well so I am excited to see the difference between them
We are so happy to hear you are loving your Luminess Products!❤️
Love the product, and would recommend to a fried to order product
We are so happy to hear you are loving your Luminess Products!❤️
Can't wait to try the product so I can give an actual review. Tried it on just as a shade match test. Seems pretty good since I ordered in tan and have a tan right now but when I fade, I'll need to probably get medium. Haven't wore it to work yet and I swear a lot at my job.
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
The make up was ok didn't last long and it needs to be sweat proof or water proof
HI Kathy!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I never received it after I called and asked where it is I never received it
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
My entire face broke out from this product. Plus, this product is not have full coverage. Also this product transfers worse than any other product I've seen. Also, this product settles into my lines Auers than any other product I've used.
Hi Nancy! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jennifer! It usually takes 1-2 business days for the order to be processed and 5-7 business days to be delivered for standard shipping! We sincerely apologize if there were any delays in your package. Please let us know if you have any questions, and we will be happy to assist you further.