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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Got them within 1 week of ordering and my card was never charged. Todays is the day 1 to start the tryouts. Very excited
Was not happy with the coverage or shade. I really wanted to love this but didn't work for me.
HI Kristen! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Ugh, I was so excited to get this But Now Disappointed It turned My Face Orange, Dried It Out and Flaked. I will Returning this.
Hi Brandy! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!
I chose a shade which is too light how do I get a correct shade?
We are so happy to hear you are loving your Luminess Products!❤️
So far I am loving the primer and foundation. I've never used an air brush foundation before and I am pleased with my experience. It's not heavy or cakey and it's so smooth on my skin!
I definitely recommend giving it a try!
We are so happy to hear you are loving your Luminess Products!❤️
I finally received it today, I'll try it out tomorrow! So excited about trying it!
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
Received products nice packaging. Have used but may need different color
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
Thank you for taking the time to review our product! ❤️❤️❤️
I really like how my skin feels and looks I will definitely order again thank you
Thank you for this feedback and for being a valued customer!
It isn't my color. Makes me look pale. I had to wipe it off. The primer seems to be good, but not the other stuff. I do like the makeup brush
I like the idea of the spray.
I love the packaging and the size is giving Travel with me but still will not be okay for the plane. But when you use it, the scent is so strong its too overpowering and i cant bare it on my face. I feel like im putting on perfume. My sister would like it because she loves scents and she is not sensitive like Me.
Thank you so much for taking the time to share your experience.
Ordering was smooth and fast. The order arrived on time. I like that the application is easy, the shade was too dark so I have to exchange it.
TYSM for reviewing your experience!
I like lumines I'll probably always use the product for the rest of my life
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Color selection is not consistent between products
Hi Nicola! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I have been using the product for about a week now and so far I am loving it! I am so glad I saw your post on instagram!
We are so happy to hear you are loving your Luminess Products!❤️
I like it but wish it were a little less oily. Fast shipping though.
Happy to hear you had such an easy experience!
I love lumpiness
It's picture perfect make for a woman my age who wants to put make up on quickly and looks flawless.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Loved it. Will be ordering more. I finally found the coverage I needed for my age.
The package was damaged and not sealed
I took a photo but I am unable to send it
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Very good, however, too many add-on options. I'm uncertain what the 4 installment payments will be including tax due to the add-on selections made. This automatically results in a future call to customer services. Lol
Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️