On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy order process and Fast shipping!
Will give it a try... hoping it's all it says it is and more!
Quick and great no extra sales very happy with the ordering process- speedy delivery just tried it today and seem to like the product!
TYSM for reviewing your experience!
From the time I ordered it till I finally got it seemed it took longer than it should have. Took almost 3 weeks till I got the things that I ordered. I got billed immediately but it took longer to ship. Seems to me they shouldn't have billed me until they shipped it.
Happy to hear you had such an easy experience!
I just received it today, so I haven't had a chance to try it.
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
I hope it works as well as you've advertised. It's darker than advertised.
Hi Susan! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
I hope it works as well as you've advertised.
Product did not match my skin color. I want to cancel.
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
First the brush is soft and smooth to help everything glide on. The spray primer was everything and very refreshing. The spray foundation I found to be lightweight but smooth, it glides on your face and gives you and overall glow. If you are looking for something to even out your tone, this is it. You can build on it as well as wear it by itself. Great product, I will recommend
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
Easy to order. But took nearly a month to receive my sample kit.
Thank you so much for reviewing your experience and sharing the love! ❤️
First off, I cancelled this so I could order the whole kit system for 19.99 free trial. But before I saw the kit I ordered the primer, foundation and brush kit for 39.99 so I called them to cancel which they did (because I wanted the whole system) and my money was refunded back to my account. I told them once the money goes back in I'll return to the site to order the entire luminess system. Well they sent it to me anyway even after it was cancelled and I asked if it shows up I'm not paying for it. The service agent said no I cancelled it but you're going to receive it for free anyway and you don't have to pay anything. I have the email to prove it. Do not buy this item it doesn't work, the foundation doesn't match not even close. It's not worth your money trust me!
Hey Kimberly! It was a pleasure speaking with you and resolving your order. Your order was in transit at the time of the request of the cancellation. As a courtesy, we refunded the product as you no longer wanted to receive the product. We're sorry to hear the foundation didn't work out - we would've been more than happy to send out a color match if the order wasn't cancelled. We would be more than happy to assist you throughout your Luminess journey and excited to announce we have amazing Beauty Experts who can help color match you and guide on how to use our products! Their information has been sent to your email; please let us know if you have any questions, we are here to help!
I haven't tried it yet but I've been dying to try it and I'm really looking forward to see how it transforms my skin.
Color was way to orange! I like the way it went on just wish it was right color and I can't afford to buy a different color!
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I can't use it. I didn't like like the fell of the product.
HI Debbie! T was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The coverage is greatt. Only been using it about a week but I am loving it so far.
We really appreciate you taking the time to share your experience with us.
Never again will I order from you I never got my makeup but yet was charged
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Haven't used it yet but excited to do so …. Thank you
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
The color is great, just a enough coverage without being heavy/cakey, and I like how it feels on my skin. But I noticed quite a lot of overspray of product when I sprayed it onto the brush. In other words, I feel like some of the product does not make it into the brush, so it seems to be a little wasteful.
Hi Pearl! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
This makeup works wonders- having Lupus, I get a really bad facial rash- this product covers all of it with a flawless finish. HIGHLY recommended
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!
Unfortunately, it was not enough coverage for me. The shade match was perfect but I didn't like the smell of the product
Hi Sandi! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I was turned off by the paint smell, which admittedly had me hesitant to try it on my skin. Nonetheless, I tried it and felt it made my skin dryer than it already is which may work for some. Just not for me.
Hi Felicia! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love the product! The emails and shipping details were a little confusing, but I can live with that.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cosmetics Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️