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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I quickly became overwhelmed by all the upselling. It was exhausting. I love what I ordered, but please, leave me be!
The velvet vail feels like milky water and does nothing for my skin. Foundation is good. The face pallet is not as high pigmented as I thought it would be.
Got my order after 2 weeks and i want to send some items back but its not easy to figure out how to do it.
Otherwise some products are good.
Rápida me encantó el producto la entrega fue rápida estoy encantada con el producto llegó en buen estado en realidad yo recomendaría a todas mis amigas y familiares el producto gracias por el envío tan rápido que tengan un excelente día
Not happy with the color the shades on the website look totally different than what shows up in person
I got what I ordered pretty fast but we've been moving and I haven't gotten to use any of it...
Your products are amazing! However it's not the right color for me. I would like to return the product
This is actually a joke. One pallette thats so small you can do your face for about a week...thumbs down
Fast shipping. Still reviewing product. Good so far! Would recommend.
I love the application brush and the ease of how it goes on. The coverage is good bit does not feel like a blanket on my face. The color choices are wonderful.
I have also spoken with customer service, they too are great and strive to satisfy their customers.
I am getting refund can't use the foundation. Good experience
Product not for me. Looked terrible on me. Maybe it's for much younger skin!
I was charged full price the day I ordered try before you buy plus the $6 for the try before you buy all in the same day before I even received my order
Love it. The more I use it the more I love using it.
Love it. The more I use it the more I love using it.
Want return, already contacted bot on site by chat and left number on voicemail. One call I missed. Want full refund
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members