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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I will admit color matching was a little difficult with the options given. After applying could tell fairly quickly I needed medium instead of the light medium.
Great experience with luminess great product and fast delivery
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I hope it works like I see your videos. I love it. It works well the makeup looks lovely. Thank you.
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
The product arrived quickly.
I love the look and coverage of the foundation and how long it lasts.
We are so happy to hear you are loving your Luminess Products!❤️
I haven't tried it yet but i love the packaging and I'm hopeful that it will be perfect for my sensitive skin
Thank you for leaving your review with us! Let us know how it turns out!❤️
I am still getting used to the idea of airbrushing... so it is realively new to me.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I've tried this multiple times prepped my skin differently each time and it just looks weird on my skin
Hi Jessica! We would love to further assist you! Please check your inbox for an email from us ❤️
Although the product looked good on my face, it was way too messy trying to get the product on the brush. It got on my sink as well. I tried several times, but it still happened. Possibly error on my part, but I will not order this again.
Hey Julia! Thank you for taking the time to review our product! We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Spray Foundation. Here is the link: https://www.facebook.com/groups/luminesslive and phone# (800)416-9981 ❤️❤️❤️
I don't like the product send me something to return
Hi Sheryl! We would love to further assist you! Please check your inbox for an email from us ❤️
Good and quick-will use them again. I'll tell my friends.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
The process was very easy only took a few seconds and had no problems
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
The product is so easy to use, feels and looks amazing! I have the wrong color foundation and I'm having difficulty figuring out how to exchange it for the right color.
Hi Christine! We would love to further assist you! Please check your inbox for an email from us ❤️
Ordered the items and never got my order. I wish the website would have said that the products wouldn't be shipped to my address before I tried to order it.
I was hoping that this would help me out with the way my face looks after applying foundation. I followed instructions and it makes my pores look bigger and my skin older
Thank you for taking the time to review our product! We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Spray Foundation. Here is the link: https://www.facebook.com/groups/luminesslive or you may contact our Beauty Experts at (800)416-9981. ❤️❤️
Got order just as it said. However I found out I am allergic to this product. Broke out into bumps.
Hey Bonnie! Thank you for giving our product a chance and for taking the time to review our product! We hope we can one day have the perfect Foundation for you, feel free to get in contact with us if needed further assistance! ❤️❤️
I just got it, used it once, I really liked it! Smooth and nice coverage. Even by the end of the evening my makeup still looked fresh. Looking forward to trying It again tomorrow!
Hi Jenn, we are so happy to hear you are loving your Luminess Products! Thank you for sharing the Luminess LOVE! Let us know if you need anything throughout your Luminess journey! ❤️
Saw an Ad on IG and bought it thinking it would be better than the TikTok makeup. I was hopeful and the coverage is minimal if you don't want to build up coverage. Then it actually clogged my pores and caused me to break out so I eventually cancelled during the trial period. It has potential but I'm not up for trying various products when I'm more into an all natural look at 39.
Ordering was a breeze however getting in touch with customer services was a bit more of a chore. I needed to cancel any further shipments after the trial period and finally got a response through email.
The foundation sent was to light for me and made me look like a complete ghost, I also don't like how it feels on my face as it's super watery and since I'm not great at applying it it's thick in spots also it seemed like it took forever to dry.
Hey Emily! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I really love Luminess's spray airbrush foundation with their application brush. Looks so natural yet covers imperfections.
Thank you so much for reviewing your experience! Let us know if you need anything throughout your Luminess journey!❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review our product! We have a 100% color match guarantee and want you to love the look and feel of your foundation! Feel free to contact our Customer Care Team at 1-888-793-7474, if needed further assistance, and we will gladly assist you! ❤️❤️❤️