On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Using Luminess was easy and the texture was light and smooth on my face. It did not leave tiny clumps of makeup built up, an added plus!
I bought light warm as it looked like my skin color it is silky, smooth and flawless
Pleasantly surprised. I don't wear foundation often as I'm getting older and don't like the feel or look for the most part. Luminess is light feeling and sets nicely. I really like it.
I hope it works. Still trying to make it work. Still not sure about the color
I'm so excited to begin this journey, Unfortunately the foundation is too orange & blush is too coral for me. I will definitely need to exchange
The foundation blended good on your skin.I was scared because at first it looked lighter than my skin color, but it settled down later.
I selected the shade light warm and i used it once which made my face look orange. I shook it well as it said to do. I am not satisfied with this product. And would actually need a replacement shade or a refund. I also ordered only the air brush foundation and brush set and not the other two products...
Will be returning for different color so not an absolute in decision if I like the product
From the moment I received my package I have loved it make up deals light and covers very well. I may need to get a different shade to see how it does. I would recommend this product.
The agent I talked to was very knowledgeable about her products and how things work in their system. Very pleasant communication.
Thanks!
Ordering was easy and delivery was quick. Only complaint I have is the high cost of shipping. It was very high for a tiny 2 or 3 ounce plastic bottle that came in a bag sized for a hard cover book! Not even the tiniest bit of packing or protection. Even in my home business I would have wrapped in a little bubble wrap.
Not terribly impressed.thought it would be much lighter than it really is. To much makeup for me personally.
It's difficult to cancel permanently and unable to return the product
It was quick and easy! Its made me look beautiful and i love it
I love the starter kit, really enjoyed the experience. But it was not the right color for me so called and explained my issue and all was taken care of. Thank you
Awesome and will be back! Efficient customer service and quality cosmetic products.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cosmetics Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members