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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have a mild case of rosacea and I've never been able to find a makeup that I could use during the day and night without my face breaking out or looking like Donald Trump (orangish). I use coverage sparingly but Luminess is amazing. So amazing, that I will be getting the pro air brush starter kit to take full advantage of this wonderful product. You have to try it. I promise, you won't be disappointed.
I got the product promptly. Excellent application of makeup. I put it on my face, and it was much darker and thicker in appearance. Yuk! The directions to achieve a perfect match to skin tone, including pictures, were poorly written. Your competitor asks 20 questions with photos, including the color of your wrist veins. First-timers with inferior experience will be a one-and-done with no repeat purchasing.
Hi Patti! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
. This product is as good as it sounds. The process was easy to use. I would highly recommend it.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
The color was too light for me! Interesting product for the airbrush foundation too light for me.
Hi Stephanie! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Wanted to change order, was no way to do so? No I had called on 12/2/23 explained first time I used product on 12/1/23 had really bad reactions, had to remove immediately and take benadryl.
Hi Judith! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Good coverage great shipping good company to deal with
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The machine clogged the first time I used it. The makeup takes a little bit to set and feels sticky and thick
Hi Trudy! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I'm so happy I order it to try it. The foundation spray is perfect smooth for my skin. I would order again for sure.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Not much coverage with one application. U spray it on the brush and feel like it's getting everywhere.
Hey Holly! We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost!
Aside from the fact that the product arrived damaged., customer service was great.
Hey Louanna! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I was satisfied with my experience with Luminess! I was happy with trying out new makeup without having to pay full price!
Thank you so much for taking the time to share your experience. Let us know if you need anything throughout your Luminess journey! ❤️❤️
Luminess hides the wrinkles I don't want anyone to see. I also have spots and blotches on the left side of my face. Using luminess covers them and makes me feel beautiful.
YAY! We are so happy to hear you are loving your Luminess Products!❤️
It was very nice I love the product and I will be ordering more stuff in the future and also I will be ordering more refills
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It took several tries and also to recieve it. The color is lighter than I would like.
Hey Susana! We recently tried to contact you but were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I will definitely continue using this product! I love how smoothly it applies, and that it stays fresh looking all day.
We are so happy to hear you are loving your Luminess Products!❤️
I am in love with this foundation. It gives a youthful appearance and lasts.
This warms our hearts! Thank you for being the best part of Luminess!
They cancelled it for mei didn't like it. It doesn't cover like you said. I'm
Hey Mary! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Love it. The coverage and sk8n match is awesome. Very light. Definitely worth the money.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great makeup. At first, it looks really light but then it blends perfectly. You don't even feel it's on.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I had a question about a product and used the really convenient chat. I got immediate feedback and excellent customer service. Im trying to 45 day trial for foundation with a brush because I can't stand the feel of it on my face. I've listened to several reviews on YouTube and they're all positive. I'm really looking forward to trying it.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤