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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Love the product. I need my next order shipped. Please send.
Quick and easy and the coverage was very nice and smooth
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️
Buying today, wishing it could have been years sooner.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
When you put it on it's so smooth you can't even tell you have it on it's a great item
We are thrilled to hear how much you are enjoying your Luminess products! ❤
Ot was easy to answer the questions that they asked inorder to find the right color how ever I feel that the color may need to be a shade darker but I really like the way it feels like I don't have any foundation on
Hi Rebecca! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I ordered two different shades, however it didn't match my skin tone. One was too light and the other was too dark.
Hey Rita! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I was skeptical that this would cover as well as advertised but it does. My skin feels like silk and it lasts all day.
We are so happy to hear you are loving your Luminess Products!❤️
I have sensitive skin so I don't change my routine. But with this offer I couldn't resist I had 14 days to decide.and I love it im so thankful I did. I love it
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have not received this product and you have attempted to take money out of my account which has caused me to be over drawn. I reached out to customer service to check to seen whe I should be receiving the product. I want to xancel and get reimbursed or I will have to file fraudulent charges
Hey Jill! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I tried it and the product leaves streaks and marks, it also is to dry for my face.
Hey Claudia! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I like to test a foundation for a couple weeks of various wear before I make a final decision. So far, I've worm it one time. So far, so good. Had longevity, easy application and good coverage. I built it up quite a bit just to see if it was buildable, which it was. I especially love the pore minimizing veil primer. It is my favorite product of all.
TYSM for sharing your experience! ❤️ We are so excited to hear more about your experience with our product.
I have only been using it a few days so I haven't made a decision on if it's better then my other foundation but I do like that it isn't caked on it feels light. I don't like a lot of foundation and this seems to be the right amount.
Thank you for taking the time to review our product! ❤️❤️❤️
I am a very busy working wife, mom and gramma.and am so excited to try it! Unfortunately, we have had family fun runs, holiday prep and not wearing makeup at my job is a better way to go. The shopping process was fantastic and as soon as I finally use it I will leave another review! Thank you!
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
I love Luminess. The texture and feel are amazing. Feels like nothing on my skin yet it provides adequate coverage.
Thank you for taking the time to review our product! ❤️❤️❤️
I ordered the foundation the color tan and I did all the instructions my faces Orange I guess I need to step down a different color other than that everything is okay
Hey Wanda! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Arrived quickly but shade is too light will return and reorder another shade so I have not done a wear test yet. Will update once I get a new shade.
Hello Ashley! I'm sorry to hear that you are not 100% satisfied with your foundation. All of our trials include a free color match, a member of our team will contact you shortly!
It is too light for me. I did not like the product.
Hi Rebecca! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I'm not crazy about the matching of skin tone.
Seems a little yellow to me
Hi Theresa! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I don't normally like the way makeup feels on my face but the Luminess product feels very natural on.
We are thrilled to hear how much you are enjoying your Luminess products! ❤
I was a little confused at the ordering process - mostly which product to try as I'd only seen the make-up via the spray wand. I actually ordered the kit w/ the brush which is a great product/alternative. Makeup color is a bit off but I'll be exchanging for the correct tone.
Hi Elizabeth! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️