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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have very fine lines around the corners of my eyes not too noticeable but this foundation made them more noticeable it settled into the lines.
I didn't care for the primer, it didn't really do anything but make my face soft. The foundation is ok, but wouldn't repurchase because of price. They're not bad products, just not for me.
Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I not received my order.i not received my order. I not received my order. I not received my order
Hey Alex! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
After an initial review I was contacted by a very nice lady by the name of Lizbeth, she went above and beyond to rectify my issue, she immediately issued a new replacement order and advised me that she has taken cared of the problem. She has great customer service skills and is very patient with the customer. Lizbeth thank you for your help with this matter.
Hey Paris! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
As first it looks to dark but afterwards it blends nicely with skin tone
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
This product is great if you have perfect skin however, If you have acne scars ice pick scars this product is no good. Stay with your regular makeup and save your money.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
I love this product. The coverage is so light but is amazingly full coverage but I won't be able to purchase it again. It is too expensive.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Excited to try Luminess! I've been using it for about 3 weeks now and am impressed with the results. Just not sure about how expensive the products are.
OMG!❤ You’re going to love it! We promise, you’ll never want to return to your old foundation
Never got the order and no one responds to my contact to advise them. Very disappointed and want my auto ship thing cancelled!
The color I got was not the right color for me I put it on and my face was orange I need another color match quiz I tried again it said 65 and 60 the other time so I'd like to try the right color to actually test
It's an easy page to navigate. I am now a repeat customer.
TYSM for sharing your experience! ❤️
Great I hope to love it as much as I think I will. So far I like it a lot and it's what I was looking for. I assume I just need to try a couple more days
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The first day I used it I thought ok this is nice but every day day after that wasn't so good. It didn't cover everything like I was as hoping and I feel like you waste more than you use by spraying it on the brush. Not for me.
Hi Heather! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I've tried products with similar advertising on matching skin color and portraying "perfection" to no avail. I have pretty dry skin and this foundation along with the hydration spray that goes with, is amazing! It leaves me feeling flawless without looking or feeling like I'm wearing a caked on mask. One of my new favorite beauty products and I am also glad they offered a 14 day trial or I never would have purchased.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.
I've been using Luminess for about 20 years still very satisfied….
Thank you for this feedback and for being a valued customer!
Not very good I can't get through over the phone and I still haven't received my shipment...
Hi Kimberly! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It's definitely worth a try. So much better than a previous brand I tried and did not like at all. That was money wasted. I think I'm going to like luminess
Thank you for taking the time to review our product! ❤️❤️❤️
In the past I have waited much too long for my order. But when I phoned and let them know they were happy to fix it. This time my order came promptly but I had to pay extra for shipping at the post office. That has not happened before. Am wondering why
Hi Carol! Canadian purchases will have duties. Please reach out to us if you have any questions, we are here to help! (:
I find it quite easy to order on line
Matched my skin. It wasnt heavy and I can add powder and still it looks natural.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!
I didn't really like it for the price. It seemed to blend the same way cheaper foundation does
Hi Thomas! Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Dont forget - every $1 purchased, you earn 10 reward points that you can use at checkout!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Stephanie! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️