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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It takes a while getting used to it. I still do not know how to operate the cleaning button.
Site is easy to use and reason for 1 star. This make up is horrible. It flakes and caused dry patches so bad on my skin.
Hi Brenda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I am returning the product without even using it because 1) too many steps to utilize and 2) did not realize was a subscription service.
Hey Jackie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It's very light, can't even tell that you're wearing it..
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This product is not what they advertise at all. The brush fell apart as soon as I took it out of the package and the foundation leaves a very distasteful "film" on your skin after its dried, it gets crusty.
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
Na having customer service issues, no issue with makeup yet other than my pores show through and unsure if it's for me
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance! ❤️
I like the product and it is easy to apply, it is the color that is a bit off. I am keeping it as I am vacationing this month and if I get a bit of tan, it will probably look good. It does look natural and not cakey.
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤ We offer a 100% color match guaranteed, you can reach out to our Beauty Experts at (800)416-9981 and request a color match if needed!
Cannot use at this time. I've heard it was a good product, however, I am unable to use it at this time.
Hi Stephanie! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
So easy to use saves me time getting ready for work.
We are so happy to hear you are loving your Luminess Products!❤️
Love this foundation! Excellent coverage and silky smooth feel. Doesn't even feel like you're wearing it! Will definitely buy again. You can go ahead and bill me because I'm definitely not returning it!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have agressive vitiligo...I went from very olive complexion to completely turning white including my eyelashes and one eyebrow...I have always had dry skin, vitiligo made it drier and now I have entered menopause? It's at its driest.I loved the color! It matched perfectly.the idea of spraying on the brush? I didn't like at all because you lose product.loved the brush...for my skim? After 15 minutes my skin started to itch and I had to take off completely...It made my skin look drier.
It isn't the formula for my skin...my sister loved it and she is naturally very light...I would not recommend it to anyone with dry skin or sensitive skin
Thank you so much for taking the time to share your experience. We're happy to hear you and your sister like it, even though it was not the correct product for you! ❤️
Unfortunately, I have very dry skin and the product didn't look great on my skin.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Product was not a good choice for my mature skin. It is very drying and enhanced all my flaws. I wish it had worked for me.
Hey Margie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It goes on smoothly and flawlessly. It does not appear as a foundation and it gives you a natural glow.
YAY! We are so happy to hear you are loving your Luminess Products!❤️
I like how the product feels going on my skin but it is not even close to full coverage so wouldn't be work the money for me. I will be returning my free trial.
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also emailed you, please feel free to call us back or reply to our email for further assistance! ❤️
It's super light and doesn't feel greasy or heavy on my skin and really does provide buildable coverage.
We are so happy to hear you are satisfied with your Luminess Products! Thank you for taking the time to review our product! Please let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I feel like a lot of the product goes to waste as I spray on the brush. It's too loud when I have to shake it before use. Not my shade, too dark... So I'm saving for my summer skin. But it has a nice even finish with the supplies brush and primer.
Hey Shawnisty! We recently tried to contact you, but were unable to reach you. We would love to ensure you are completely satisfied with your products. Please contact us back, and we would be happy to get you taken care of!❤️
The wait time wasn't too long and I am liking the product so far; I have only used it a couple of times. Although, I don't think I will use it for all my make-up occasions; I will use it for times that I am in a hurry.
Thank you so much for reviewing your experience and for taking the time to review our product! Please let us know if you need anything throughout your Luminess journey! ❤️❤️
Thanks! Calling customer service to see the possibility to remove some of the yellowness in makeup.
Hey Andrea! Thank you for taking the time to review our product! Our goal is to make sure that using our products is successful for you. Not only that, our beauty experts are available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.❤️
This is the first time I've used a Luminess product. Overall, easy to use. The color matched my skin perfectly. I'm currently unsure how I am feeling about the coverage, I was expecting more. The smell of the setting spray is amazing.
YAY! We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review our product! Feel free to contact our Delight Customer Care Team at 1-888-793-7474, if needed further assistance or if you have any questions, and we will gladly assist you! ❤️