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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I received my product and absolutely love it! Light, even coverage - exactly what i was looking for.
YAY! We are so happy to hear you are loving your Luminess Products!❤️
The coverage is light and flawless. It lasts all day and I'm very pleased with the color match.
We are so happy to hear you are loving your Luminess Products!❤️
Goes ok great but its just not compatible with my skin my face broke out super bad
Hey Katie! We recently tried to contact you but was unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I need change my foundation or return
The shade doesn't match with my skin. And I have no answer from the company.
Hey Elaine! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Can't wait to use it! I love having it and look forward to a great experience!
Thank you for taking the time to review our product! Let us know how it turns out! ❤️❤️❤️
Fine was very pleased with it. Thank you for your product. I will purchasing it again.
Thank you for taking the time to review our product! ❤️❤️❤️
Easy & quick. Site is user friendly. Love all of the products available for purchase! I will be placing another order soon.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Makes you look like you are not wearing makeup with a flawless look. I would like a non-spray option as well sometimes can be messy, but overall I would buy again
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Not like I thought it would be. It leaves my fine lines and wrinkles more visible. I'd like to send back
Hey Tareena! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you — please let us know if you need anything else, we love making our customers happy!❤️
I was a little off when choosing my color but this is a great product so far
Thank you for leaving your review with us! Let us know how it turns out!❤️
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I think I would really like the product but it is too light for my complexion so I will not use it
Hi Jan! Not to worry - all of our trials come with a color match guarantee! Please contact our Beauty Experts at (800)416-9981 and they will gladly assist you further.
It goes on great. It just doesn't stay all day like I need it to. I've used the primer that came with it and I've used one that I have great success with for other foundations…just not with Luminess.
Hey Lisa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It is match to my skin and make my skin smooth, lovely and unbelievable
We are so happy to hear you are loving your Luminess Products!❤️
The add ons were not specified enough for clear understanding. Also the kit was supposed to be 7.00 and it went to 20.00.? How much is product after this first set!
We tried to call you to help you further but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
The makeup is not airy it sits on your face with a cakey texture not at all what I expected it is annoying bc you have to stop and refil the tank every few seconds I'm very unhappy feel like I've been ripped off and I'm supremely unimpressed I am returning it pronto and I'm sure I'll have to pay again for that
We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
Quick delivery, however i did not like the product
We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
The best thing about this product is that it is moist and natural.It's a very good item for me who wants a sleeping skin tone. I'll buy the original one soon
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The product was okay, looks nice but it does not stay. Rubs off very easily even with the primer and settingnspray.
Trying to find and return the 14 day trial product has been a hassle and i still can't figure out how to do it. Contacting customer service chat does not work. Would not recommend anyone do the 14 day trial unless you want to pay for it.
Hey Nicole! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review our product! Feel free to contact our Delight Customer Care Team at 1-888-793-7474, if needed further assistance, and we will gladly assist you! ❤️❤️