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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Blends well and matches my skin tone, seems to last all day long
The online request was Fast and efficient. My order arrived and it looks and feels great on my skin.
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
The item I ordered was too dark for my complexion. They sent out a replacement in a lighter shade with no cost to me. Great customer service
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Shopping on the site was easy. I have not used the product yet. Hopefull that it will be what I want.
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
I'm going to return it, it's not for me. My skin gets dry with it so I'm going to pass but the packaging was great and it smells great
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I love it! Looks great! Feels great! I got my order very quickly with no complications!
We are so happy to hear you are loving your Luminess Products!❤️
I'm not a person to wear makeup, unfortunately the shade was too creamy thick for me. I want more of a natural look.
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
The color originally ordered is too light. I have requested a change in the color.
Thank you for leaving your review with us! Let us know how it turns out!❤️
The color match did not match my skin at all. The order was easy but the product is way too dark
We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
The color match was easy and ordering the product even easier
Excited to see if it works if it really will cover my hard to cover areas
Thank you for leaving your review with us! Let us know how it turns out!❤️
The product tingled on my face and by evening I had a few red splotches on my face after I washed it off. When I put it on the next day it tingled again but I wore it all day but that night I had visible breakout on my skin I haven't used it since
We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
I would've preferred the airbrush make up for my airbrush machine and some thing more sensitive to my skin I'm trying to send it back for something different. But find it had to do with my busy schedule
We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
I like the product so far. I feel like it won't last long though
We are so excited to hear more about your experience with our product. Let us know if you need anything throughout your Luminess journey, we're here to help!
Great customer service and the products are amazing!
Thank you so much for reviewing your experience and sharing the love! ❤️
We are so happy to hear you are loving your Luminess Products!❤️
Color has too much yellow under tones. Need a color with more pink or peach tones. Do I return the product I have 1sr?
Thank you for taking the time to review our product! ❤️❤️❤️
Broke my face out on first use. Senegence product held better
Hey Patty! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It arrived on time, the right color and I loved it.
YAY! We are so happy to hear you are loving your Luminess Products!❤️
This foundation is so awesome! I would recommend it to all my friends. I love the way it blends in my skin.
We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
I got the wrong shade. And I do not like the dewy finish
Hey Khalil! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️