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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This makeup was a perfect match and so lightweight! It feels so great putting it on. I almost forgot it was on and I normally don't wear makeup.
I will be returning as the color is off. I've used it once and friends noticed it was too dark.
Hey Kat! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I can confidently say that this is a platform I will return to for its remarkable service and top-notch products.!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Hey Leslie! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
The customer service rep was very nice and knowledgeable.
Thank you so much for reviewing your experience and sharing the love! ❤️
I was skeptical about this bc it was so hyped but I will admit I was wrong this is a great product looks beautiful on my face I'm 42 & it makes me feel 22 thank you
This warms our hearts! We are so happy to hear you are loving your Luminess Products! Thank you for being the best part of Luminess! ❤️
Great customer service... my share was fast too light, they were ALL over it to correct it. And...as an added benefit, I love the product
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I just recieved it in the mail, I tried it on my hand and the color match was perfect. It also felt light and silky
We are so happy to hear you are loving your Luminess Products!❤️
Love the way it applies to my face I just ordered the wrong color I should have went to the #40 not #30 it's to light for my skin!
Hi Lindsey! We would love to further assist you! Please check your inbox for an email from us ❤️
Hi Isabel! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I can't get the airbush to work at all. I'm a rule follower - I watched every instructional video, read the manual, everything. It sprays for about 2 seconds and stops. I am calling to cancel and return today. FYI finding how to get the return in 30 days information is really buried... becareful.
I've never used airbrush foundation before, and I was very happy with the results!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I'm not happy with the color of the foundation. Is there a way go replace the color? I do like how it feels I just don't like looking orange so I've only used it once.
Hey Kami! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Website is a bit messy. Refused to process my order 3 times. What's Up with That
We're sorry to hear you're having issues when checking out! Sometimes a quick clearing of the cookies and cache will do the trick. You can also contact our Customer Care Team at 1-888-793-7474, and they will gladly assist you with placing your order! ❤️❤️❤️
The color is a little off for me…:looks too orange
Hey Joanna! We recently tried to contact you but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We also wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Never received product. Shipping says product was delivered but I got nothing
Hey Melissa! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Awesome I'm so excited to try Luminess! However it still accents my wrinkles under my eyes.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I chose a warm color. Too orange 4 me. Need to try a cooler shade
Hi Sharon! We would love to further assist you! Please check your inbox for an email from us ❤️
I was skeptical to order foundation online due to the pigmentation of my skin and matching with an available color. Well...I can tell you the color is FANTASTIC and a perfect match to my skin tone. The coverage is very light, which is the look I was searching to achieve. Love, Love, Love!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I don't wear a lot of makeup only when I go out! However ever since receiving Luminess I love it, the lightness that I am wearing everyday!
YAY! We are so happy to hear you are loving your Luminess Products!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey! ❤️