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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The best makeup I have ever used. This foundation and products checks all the boxes.
I like it but kind of caky on my skin. I don't usually use foundation so it could be that I am not used to it.
Hey Angelina! Our goal is to make sure that using our products is successful for you. Not only that, but we would love to invite you and check with our experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.❤️
If I had a question it was promptly answered, foundation spray is incredible, I love it
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey!❤️
No complaints other than I got a bad color that doesn't match my skin.
Hey Sarah! We recently tried to contact you but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation, and wanted to ensure you are completely satisfied. Please contact us, and we would be happy to get you taken care of!❤️
It's difficult to get the right shade in line - would like something slightly deeper/darker - but the product is very nice.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I don't care for the way it feels on my face and it made me break out.
Hey Allisha! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I love it! Not cakey, doesn't separate, doesn't feel heavy, very natural look.
Thank you for taking the time to review our product! ❤️❤️❤️
The color is not right. Too light. I can understand this, no one's fault. However, it does crease in fine lines. Also, even with the primer it seems to highlight my pores on my nose. They look like actual small holes on my nose. They are a little on the larger size but not spectacularly so. There is no smoothness there, you clearly see every pore more vividly. These were 2 of the 3 selling points that convinced me to try the product. The third was being sweat resistant but I have not been able to wear it for more than a few minutes. I put it on and immediately take it back off because it does not look good. Yes, I have tried different amounts of product to see if the problem was there, but no matter how thick or thin I put it on it does not work. I don't feel that the issues I had really had anything to do with the wrong color, but I am willing to try again with a better color for me if it could be. Was wondering if it could have been the chosen level of coverage that was chosen. I believe it was med coverage. Please advise me on anything that could improve my experience. I am so disappointed because it sounded so promising with a lot of good reviews.
Hey Sherry! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Luminess is elegant and light on my face. I feel confidant and beautiful.
This warms our hearts, we are so happy to hear you are loving your Luminess Products! Thank you for being the best part of Luminess! ❤️
Love it was simple to place and order and it arrived quickly
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Loved it! I loved the look and the easy process. The coverage is spectacular.
This warms our hearts! Thank you for being the best part of Luminess! We are so happy to hear you are loving your Luminess Products❤️❤️❤️
The process from order to delivery was flawless, just like the makeup!
We are so happy to hear you are loving your Luminess Products!❤️
I received the product but I was not completely satisfied. I don't think it's for me. I didn't feel like the coverage was good
Hey Michele! We recently tried to contact you over the past couple of weeks but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
An amazing product. I was unsure but after using it for a few weeks, I found it to be long lasting.
YAY! We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey! ❤️
I am 51 and have not liked how my make up has looked for a while now on my aging skin. Can I just tell you EVERYONE commented on how flawless and hydrated my skin looked. I was not sure if I liked it but once I received all of those compliments I knew I would never wear any other makeup again. GREAT PRODUCT for us young older folks;-)
This warms our hearts! We are so happy to hear you are loving your Luminess Products, and thank you for being the best part of Luminess!❤️
I purchased this product to try and see if this foundation would work. I haven't tried it yet.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Hey Kati! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
I tried it and so far it is ok. I will try it one more time before I send it back. I don't think your product is for me but it covers well.
Thank you so much for taking the time to share your experience, let us know if you need anything throughout your Luminess journey!❤️❤️
Products are good. Good coverage. Not sure how I feel about having to spray my foundation on the brush. Kind of seems a waste of product. Still figuring it out.
Hello! We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! Even so, with practice and proper technique, you can most certainly have all the spray land on the brush! Let us know if you need anything throughout your Luminess journey! ❤️❤️
Not only did I not notice a change, I found it wiped off or transferred off my face to my phone way to easily. And yes I used the setting spray. Disappointed in the product. Didn't cover up dark circles either.
Hey Allison! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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This warms our hearts! Thank you for being the best part of Luminess! We are so happy to hear you are loving your Luminess Products!❤️