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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I love the feel of this makeup and it's so easy to apply!
I contacted them telling them I never got my sample package and now they are trying to charge me for a product I never got to use or try even though I send an email and they said that someone will email me back they didn't get anything until today that they want to charge me for a product I never received.
Hi Nereida, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Goes on smoothly. Looks natural. Does not cake. Wears all day.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Great product, silky smooth texture, looks airbrushed. Coverage is very good and hides imperfections, red blotches, age spots, undereye bag coverage also. This saves me 5 unnecessary steps to applying makeup. Easy peazy. Beautiful
We are so happy to hear you are loving your Luminess Products!❤️
Easy and fast shipping. The product is good but the color definitely did not match my skin tone.
Thank you for taking the time to review our product! Feel free to contact our Luminess customer care team, 1-888-793-7474 if needed help with a color match. ❤️
I have attempted to try this product for a month now and it has never been delivered but I did get billed for this, TWICE! Customer service is a joke. Takes a stupid amount of time for anyone to get back in touch with you just to blow smoke up your butt. Do yourself a favor, close the page and move over to another product. Save yourself the headache. This company is absolutely horrible.
Hi Stacie, It was a pleasure assisting you today! Please let us know if you need anything else, we are here to help! ❤️
I wasn't satisfied with the products at all! The foundation was definitely not what I expected it to be at all
Hi Clara, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Hi Rafia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I like the product! The primer is great. The color for the foundation is 'okay'. I do wonder if there is a better match. I know that I can try another color but decided to just keep this one.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Hi Morlyn, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
If signing up for the trial, they do a pre-authorization of the full amount, and after 5days the full amount drops off until after your trial ends.
Thank you so much for reviewing your experience! 🥰
Fast and easy. I travel for work so when I returned home my package had arrived. I have not used yet or checked the color but all looks good.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Great coverage without the gloopness of other products I have tried and it lasts all day/night without touch ups!
We are happy to hear you had a positive experience with our company! 🥰
I was extremely excited to try this product. Once I received it I was disappointed with how it looked. The color matched perfectly with my skin. However, the primer was flakey white. When I applied the foundation, it became cakey looking. Very disappointed with the outcome.
HI Sarah, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
As someone that doesn't use makeup at all I found this to be easy and long lasting. I never used the setting spray and was rather impressed on the coverage through out the day. I even recommended it to my mother and sister. At first it didn't seem to be my color but after letting it sit it looked rather nice.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
I really love the way the foundation goes on and has great coverage
We're glad to have you as our customer and to see that you're enjoying Luminess products!
Very easy to use just wasn't for me. I would still recommend it to others I just didn't pick the right shade.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Very expensive for this product. I don't like the spray on to the brush, as it sprays wide and discolors the sink, dresser, or wherever you apply your makeup. Didn't spread well from the brush to your face, and primer is sprayed on the face and feels like air spray only. Much too expensive and not as user-friendly as advertised.
Hi Carriann, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I wasn't sure I was going to like Luminess so I chose the 14 day trial. I am totally impressed with the product. I was a little disappointed with my packaging. But, overall the makeup is a 10 out of 10!
We really appreciate you taking the time to share your experience with us.💖
I was skeptical because 9/10 times the media hypes these type of things 100x more than they deserve BUT this makeup is literal magic. My skin looks like porcelain. The hydrating primer is *chefs kiss* and the sealant is THE BEST. Ever. I'm obsessed.
This warms our hearts! Thank you for being the best part of Luminess and reviewing your experience, we're so happy you're happy! 🥰
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so excited for you! Let us know if you have any questions once you receive it! ❤️