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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Don't recommend this product. Customer service won't contact you back.
Delivery was a week late. Was scheduled for a Wednesday and came the following Wednesday it claimed
Hi Danelle, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Try before you buy. Total of $159. Now have an account balance of over $300. The foundation makes my face feel sticky and is orangey doesn't cover wrinkles like it says plus they sold me "$10" starter kit that I don't even need!
Hi Joanie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I wish you had the AI feature to help your customers get the right color for an better experience
Hi Chantel! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not the best makeup I've used. But not the worst. Will be returning
Hi Amanda! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It came, its a nice formula but the shade match is definitely off. Its orange and i heed more gold tones. The shipping was delayed a little but not terrible. Just more upset the color was off.
Hi Briana, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
So far, the makeup seems to be ok. Color match was perfect, both bottles, without even mixing shades together. I'll be sure about how I like it over the next few days. The delivery took longer than I had thought it would. I ordered on the 13th but just received the order on the 24th.
Thank you so much for reviewing your experience, let us know if you need anything throughout your Luminess journey! ❤️🥰
I have received the package order but have not tried it yet.
Thank you for leaving your review with us! Let us know how it turns out!❤️
So much to look at. Prices are a bit high. I would have just like to have ordered the luminess main makeup machine
Hi Hollingshead! Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Dont forget - every $1 purchased, you earn 10 reward points that you can use at checkout!❤️
Disappointed...Foundation Tip Broken... Primer was nice, so was the Brush!
Hi Kimberly, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I applied the primer and foundation as I was supposed to however it ended up way to cakey on my face. I tried blending more and using the setting spray but still no luck.
Hi Lauren, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
This foundation is a game changer! The color match was perfect, it is honestly the one foundation that doesn't make me feel like I have plaster on my face. It is so light and doesn't highlight the texture of my skin (fine lines and large pores). I definitely recommend it.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I don't know if i got the wrong shade or what but it just wasn't to my liking
Hi Jadelyn, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I first ordered this makeup and was not happy with the color, was not a match at all. I called them and in 2 weeks I had another order. However, although the color match was closer it was not perfect. I called them again and i really didn't think they would send me another one. Guess what they did ad this one is the perfect match.
Thank you so much for working with me! I love this product.
This warms our hearts! Thank you for being the best part of Luminess and sharing your experience, we are so happy to have had the opportunity to assist! 🥰
I have not tried it yet because the shade color is wrong.
I expected the make up to be more full coverage. I have a hard time finding a good color for me. I haven't made my decision yet if I'm going to keep it or return it.
Shopping for a color was ok. The color I received was to dark (fault of my own).
Hi Sirena, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The makeup builds up in the fine lines and wrinkles making them more prominent
Plus I'm not happy with the shade
How do I go about sending this thing back?
Hi Teresa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
And it cakes in my skin makes fine lines worse.
I look opaque when applying have to apply more makeup to make it look right.
Hey Heather! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
At first, I was a little skeptical, being African-American knowing that undertones can affect whatever colors presented on the screen but I followed the advice I saw on Instagram to order a color up/darker and it worked! I'm a very minimal/only do my make up maybe once a week so this coverage works for me just to have a nice blended every day look. I've had it for a couple weeks and it's worked very well paired with the primer and the sealant. Would like to see how long one bottle last since it's a spray can so you can see when it's getting low but overall I'm impressed. Will repurchase.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shelli, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️