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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I finally decided to try it out and the site made it really easy to order with the trail. I was surprised at how fast the foundation/primer arrived!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It took over a month and 18 emails and countless phone calls to get a cancellation. They make it just about impossible. So I ended up getting products that I did not want in a charge for $77 that I don't want. I have pages of emails sent to them and you can't get anyone to help you. When you try to cancel it says you have to call them. When you call it says you have to sign up for a call back. The callback takes about 3 to 4 weeks. I've never done with customer service like this. Do not recommend.
Got lost in shipping other than that no issues. I've only tried it one and color match made me a bit orange.
Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I needed it within 2 weeks and it didnt make it in time. Im sure its a excellent product just didnt use it.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I'm really like this product. I was a little iffy about the spray but once I got it and started to play with it, it works out absolutely great. The color is a little dark for right now but when I get a tan 4 summer it'll be perfect. The brush is awesome. I love the primer. I love the settings Bray pretty much customer for life here. I've been using luminous for many years and now. I just have a new product to use with them.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Powdery and uneven foundation. I ordered the special blurring primer and this foundation is awful.
Hi Gina, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Color match did not work. I got one exchange and had to pay for shipping and handling fee and second color does not work. I was told can not return the product because of color not matching. Will not be using the product
Hi Becky, We are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I'm 72 and it made me look younger and feel pretty covered dark circles and uneven skin tones and made me feel special after loosing my husband 5 years ago thank you
This warms our hearts! Thank you for being the best part of Luminess, we're happy to have been a part of raising your mood! 🥰
I'm still getting used to the product, but I love it so far.
Thank you so much for reviewing your experience so far and sharing the love! ❤ 🥰
Thank you so much for reviewing your experience and sharing the love, we're so happy to hear you're happy! ❤ 🥰
A breeze. I have used these products for years. This new order was for gifts to family.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I like the convenience of how fast it takes to put on my foundation. I also like that the color matcher matched me perfectly! My only complaint is that I have very oily skin so it tends to separate after a few hours on my nose. Other than that I love it!
TYSM for reviewing your experience! We are always looking for ways we can improve! Maybe try going lighter on the primer when you get to your nose, and be sure to do a cleanse first to start as neutral as you can! ❤ 🥰
In the past, I really liked this particular type of facial spray. However, this time I must've ordered the wrong one as it just does not go good as earlier orders. I won't attempt to send it back, but it definitely was not the right For my face.
Hi Eileen,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was great.Loved the coverage. I would recommend this product to anyone.Who is looking for great coverage
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Hi Sandy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Waited a little while for it. I try the product and found it too light.
Hi Jeanette! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! 🥰
I love my airbrush.the first time using it, it ran out ofake up quickly but then I got used to it,& it has made my whole makeup routine quick and so much easier.i was out of the mirror & on the road in about 7 minutes flat.
We're glad to have you as our customer and to see that you're enjoying Luminess products! 🥰
Shade was 2- 3 shades darker than my skin tone. How do I return?
Hi Stacie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️