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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The shipping time took a little longer than expected
Hi Alejandro, Thank you for your feedback! We apologize for the delay in receiving your order and happy to hear you are loving it. 🥰
First off, the ordering process itself was a task as the site seemed to be having difficulties processing my order and it took several tries over multiple days before I was actualy successful in making my order and receiving confirmation of my purchase. Second, I was very excited and had a lot of anticipation around receiving the order as I could not wait to try it; unfortunately, I did not enjoy the product like I had hoped to. The machine is simple enough to use, though application is not as simple and seems very inconsistent. I also did not like the way that it felt on my skin. Third, I have been looking for something in the emails regarding how to go about returning the item, as I would like to do so BEFORE the 30 day trial expires, however, I have been unsuccessful so far in locating this information.
HI Melissa,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
A little messy with application.
Directions weren't clear about which end of the brush to use
Overall, make up was ok
Hi Margaret,We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Airbrush makeup is a must have for all active (and not so active) women!
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
It saves time.
Lo
Looks. 👍
Can't wait to get the hair. Airbrush.
Looks. And Definitely get the extra MAKEUP..
We are so happy to hear you are loving your Luminess Products!❤️
I always have a hard time finding the perfect color match for my skin tone but the luminess did the trick it's a perfect match "120
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Pretty excited to use my new makeup from luminess. I'll be ordering again
We're glad to have you as our customer and to see that you're enjoying Luminess products! 🥰
It was great. Didn't have any problems at all. Product can't in fast. I'm still trying to make it not look so shiny in my face.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey! We are here to help! 🥰
I really like this make up. The color matches my skin tone so well you can't tell I'm wearing any upmake & at 70 yrs old it hides my wrinkles. My makeup looks smooth & flawless.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Excellent - had trouble with delivery and original order did not show, but a replacement order finally showed up and it's awesome!
#BestDecisionEver! You’ll never go back to traditional application systems! 🥰
Love the tool to help you pick your correct shade. One thing I will say is get the primer. It is light and feels like velvet. As for the foundation, it my pores more prominent. I was highly upset. Then within minutes it felt like someone lit a match to my face. I was so excited to try it. I remember my mother using the actual airbrush machine as a child. I know she would have loved this. Regardless of my mishap and extremely sensitive skin, I would encourage you to atleast give it a try.
Hi Brooke! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Had a promotion for a sample of products for $2.99 which I signed up for and my account was debited $3.24. The site stated the items were out of stock soon after but would be shipped when restocked. I inquired about my order some weeks later and was told my order was never processed due to some type of error. The funds were returned but hate I waited so long for nothing.
Hi Courtney,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The brush is fantastic.it's best to clean it every time you use it.I found that the foundation is easier to blend.The makeup takes little time to apply, it covers a multitude of issues, and I found my skin looked FLAWLESS for more than 18 hrs without a touch up.I slept in my makeup one night and the next morning my skin still looked great...this is a miracle foundation!
This warms our hearts, we are so happy to hear you are loving your Luminess Products! Thank you for being the best part of Luminess! ❤️
It's a great product I just wish I didn't sweat so bad and I thought it kind of helped with that but it doesn't with me unfortunately it's a good product though
Hello Jessica, we recommend setting the makeup in place with a translucent powder and setting spray for extra hold. Also, we would love to recommend that you check our Facebook lives with our beauty expert, Heather, so you can learn more about our product! 🥰 https://www.facebook.com/groups/luminesslive
Zero coverage real spotty watched tutorial I do not like it
Hi Makayla, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The color is very bad it looks orange. I took the test they sent me what they thought was good but wasn't at all
Hi Nicole,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I received my order in a timely manner, however I ordered the wrong item and contacted the company to return or exchange for the correct one. I was told after being on hold for a time that I could not return or exchange the item as it was sold at a reduced price.
This was unacceptable since I was going to purchase the correct item.I found what I meant to purchase on Ebay for a quarter of the price so...sorry Luminess...
Hi Joann, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It did well good coverage not to much.i was wondering though if you should put your normal face cream on first?
Hello Grace, you can follow your regular makeup routine with our Spray Foundation. We invite you to consult with our beauty experts who are on Facebook live and can answer any questions or show tutorials of the application process! You can find them at this link: https://www.facebook.com/groups/luminesslive ❤️
I was surprised it was delivered so quickly. I have yet to try the product!
YAY! We are so excited to hear more about your experience with our product. Let us know if you need anything throughout your Luminess journey!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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