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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Ordering was easy! I was very excited to try this brand. I ordered it on February 5th…received it two weeks later. Too long for shipping!
The foundation was a perfect match and didn't have a heavy feel to it
We are so happy to hear you are loving your Luminess Products!❤️
I don't wear makeup but as I'm getting older I feel I. Need to cover up spots. Very impressed and satisfied with the responses I've gotten and how quick they resolved an issue and got in contact with me. Speaks volumes as a company. Thank you. Seriously.
Hey Michelle! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It is cakey and did not minimize more pours. The shade was pretty spot on. But that was about it.
Hey Janice! We recently tried to contact you but were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It's good I'm over 60 so I will need to get me concealer for my lines then it will really be good thank you 😊
TYSM for sharing your experience! ❤️
It took 7-10 business days for my order to ship then another 4-5 days to receive
We apologize for the delay! Let us know if you need any help! We are here for you.❤️
Great match great product I love it. I'll definitely reorder.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Shipping was very slow! It took me two weeks to receive my order.
Thank you so much for reviewing your experience, we are always looking for ways we can improve. Let us know if you need anything throughout your Luminess journey!❤️🥰
Shopping easy shopping fast n hassle free. So happy with the product.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey! ❤️❤️
I haven't worn make up in two years. I decided to start wearing make up again. I seen these videos and decided, yup this is it. So pleased with my order. Thank you so much. It makes my skin flawless and feels natural. Not heavy not cakey.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Hey Julie! We recently tried to contact you but were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I received my foundation but the shade was not as expected so I had to order a replace shade.
Thank you so much for reviewing your experience, let us know if you need anything throughout your Luminess journey! ❤️❤️❤️
I received my order but not my color. It's been hard to reach out to customer service.
I need to return my product
Hey Ana! We recently tried to contact you, but were unable to reach you. We are sorry to heat that the shade you received was not a perfect match, we would like to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
We are so happy to hear you are loving your Luminess Products!❤️
The color matched my skin perfect. I only wire it one time so far
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Relief first I was disappointed then I didn't want to give up. So I'm glad I didn't give up. I still got others things to figure out but I least I got my foundation thank you for understanding
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I got my airbrush in a timely manner and was well pleased. Thanks for a wonderful product.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Makes me feel more attractive, I feel better so about how I look and feel
This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
Perfect. Everything arrived perfectly and in a timely manner. I love the way this product feels. I love that it's thin but very buildable for a full coverage. Look. I absolutely love the feeling throughout the day and that it does not feel heavy or greasy, but it does have a moisturizing feel. Wonderful products. I will be ordering a darker shade next time as I was a bit conservative with my shade this current purchase.
Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I ordered this product because I was needing better coverage that didn't look 'caked' on. This product is flawless! I have the facial oil, the primer, foundation, and finishing spray! My face feels so smooth!
The only down fall is the brush when applying the primer. I'm not sure what makes it dry faster than I can apply… I also picked the wrong color, but trial and error! Will definitely be purchasing again!
Thank you so much for reviewing your experience, we are always looking for ways we can improve! Let us know if you need anything throughout your Luminess journey - We are here for you! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Amy, don't let that take the excitement away from you! We are truly sorry for the delay on your order, we have experienced some issues in our warehouse but can assure you we are back on track! Keep in mind that your trial started once the package was actually delivered. Let us know if you need anything throughout your Luminess journey - we are here for you. ❤️❤️