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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I order this to see if it made a difference compared to other name brand foundations and ibthink it does not.
I am 53 year old and have been looking for a foundation that does not irritate my skin, does not settle into my fines lines, and actual provides coverage. I tried everything. Nothing worked until I tried Luminess
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
So easy to use. Flawless skin after applied. Matched my skin tone better than any other brand I have tried
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!💞
Awesome great service fast and friendly. If I had to recommend this item to friends or family I definitely would.
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
The website had the option to pick your perfect shade but it did not work. I am part Cherokee Indian so I have a darker skin tone, but the foundations I received were very orange. One I'm can use as long as I put on a light layer but the other us way too orange
Hey there! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Not sure this is for me. Too yellow…:.may return ………….
Hello Cynthia! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I really like the color and coverage. My skin is needing some time to adjust (two small pimples have come up), but I know that sometimes it takes my skin a bit to acclimate to new makeup.
Thanks for leaving yor review with us! Let us know if you need anything throughout your Luminess journey!💓
I absolutely love luminesce Andy who is applicator however, when I sent for this one, I received it and was so excited about it, but it only lasted three uses, and I use it exactly like you're supposed to, and cleaned it out with a tiptop brush cleaner, but all the sudden it wouldn't shut off and then it flashed. Read it all the time, and, then it would not start back up. I am very upset about it and it was such a reasonable price. It's not the money that I want replaced but I certainly do want a new breeze
Thank you for leaving your review with us! Let us know how it turns out!❤️
So far so good. Love the 3 step system...face prep, foundation, then sealant. Good to go in a snap.
Thanks so much for leaving your review with us! ❤️
Reasonably priced, excellent color match, even application.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love the packaging, also how the brush felt and the primer, but the color was too dark.
Thank you for leaving your review with us! Let us know how it turns out!❤️
I would like to return the product. It did not match my skin tone and it made my skin itch.
Hello Elizabeth! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Hello there! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Not a big fan of continued add ons... you feel like you have to get them in order for everything to work correctly. Give the options up front and the benefits.
Hi Karen! Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
Never received item, 3 weeks later still waiting, so i tried another similar product
Hello Camisia! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Need to get a the next darker color and also worried I will run through product really quickly.
Hey Jennifer! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I was really looking forward to this and super hyped but was ultimately let down by the coverage, the shade, etc.
Hey Callen! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Great offer but it's not the color for me wish to return
Hey Paula! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I'm very impressed with the matching shade it just blended with my skin sooo good!,super light weight for women like me who don't wear make up on her daily basis
We are so happy to hear you are loving your Luminess Products!❤️
I received my machine but it doesn't spray the makeup at all. It's a defective machine and I have reached out to customer service but no one seems to answer. At this point and time, I would not recommend this machine because I can't use it. My box for it has previously been opened and felt greasy. I'm not sure what is up with that.
Thank you for leaving your review with us! Let us know how it turns out!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tomiko! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️