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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I like the texture, but I picked the wrong shade. I have to return to order the right one
Ordered, received my order. Not a good color on me. Made a call and a new color is on its way. Very easy to make adjustments.
TYSM for sharing your experience! ❤️
They really gave me some great deals to go along with my first order.
We are happy to hear you had a positive experience with our company! 🥰
I just started wearing it. I like it so far. We'll see how it is after a couple weeks.
Thank you 😊
Thank you for taking the time to review our product! ❤️❤️❤️
I like the makeup I would just like to know how much it is. I guess I'm not understanding that important par.
Hi Diana!Thanks so much for leaving your feedback with us! I have emailed your order details to the email on file. Please let us know if you have any questions-we are here to help! (:
The color is beautiful for an older lady. Also helps cover up my unwanted skin tones and lines
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I have pitted acne scaring this product covers them great.
We are so happy to hear you are loving your Luminess Products!❤️
So excited about my new stuff, will recommend to my friends
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I've been a Luminess Air customer for about 8 years and just recently upgraded to a Breeze. It really is a breeze! I love their products and this is the next best tool to help me apply them. Plus, if you have automatic orders and anything goes wrong with your machine or the stylist gets clogged, they are always there to help. While the regular customer service number leaves much to be desired, the service on what used to be called the "beauty club" line is spectacular. I think it is a difference in call center service where they don't really know the product vs. real employees with knowledge and ability to help you out. Over all, this is my daily makeup that nothing else can really hold a candle to.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
So far so good. I think I should have gotten the medium beige.
Hello Denise! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I placed a first-time order on January 24th. It is February 12th and I still haven't received anything. I will not re-order as Waiting 3 weeks for an order to arrive is unacceptable.
Hello Danielle! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I've been using the original Luminess airbrush for about 10 years and have been very happy. As a severe eczema sufferer it gave me coverage and confidence. But as I've gotten older I was looking for more coverage, so I decided to try the spray foundation. I love it! It's even faster and easier than the airbrush, and buildable for different coverage and occasions. And with the hyaluronic acid my skin feels amazing, even when I'm not wearing make up!
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I sometimes have a hard time with the website.
I received an unexpected quality package and design and product it's bad coloring it doesn't work properly like it says it's supposed to or anything. I am beyond disappointed.
Hey there! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Very easy to apply and love the shade that was picked for me.
Thank you for taking the time to review our product! ❤️❤️❤️
The primer and foundation are excellent. Love the coverage and the skin match.
We are so happy to hear you are loving your Luminess Products!❤️
Overall it's been great I haven't quite made my 14-day trial yet so we'll let you know how that goes whether or not I decide to keep the product. So far so good other than when I initially ordered the product my total was $3 and some change for the shipping since it was a trial but yet there was a hold put on my account for like 80 bucks that I wasn't expecting it was a temporary hold and it was gone after a couple days and it never actually came out of my account but it would have been a lot smoother if I didn't expected it.
Thank you for taking the time to review our product, we are always looking for ways we can improve! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I do not like the product and want to cancel. I requested this twice but no one will cancel my future subscription/orders.
The shade is a little on the yellow side for my skin. Took the quiz and went with the color recommendation. I should have changed the color.
We understand you can't always get it right on your first try, we offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a Color Match!😉
Took way longer than promised to get the product. And I was not happy with the product once I received it.
Hey Jessica! We recently tried to contact you but were unable to reach you. We apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
This is amazing. Even my husband commented on how perfect my makeup looked. I am looking at getting the tanning and skincare next!
This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Let us know if you need any help! We are here for you. You can contact our Luminess customer care team, 1-888-793-7474.❤️