On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was completely unimpressed by the quality of the products. I cancelled my subscription. I want no further contact with you.
Nice products! Great coverage! Wrong color though unfortunately.
I absolutely love this product. It takes no time to get ready and put my makeup on. It looks great and I get so many compliments
I have been sick for a couple of weeks. The only thing opened was the package it was shipped in.
I was going to call for an RA NUMBER
THANK YOU
This is the 1st time using it. It took a while for delivery I tried it on for the 1st time and It's not my color it's too dark for me. Unfortunately.
I am trying different foundations to figure out what I like best. This is so easy to apply..
I got several things I want to return. So if I could get information on how to do that. Thank you
Have not tried products yet just got it today. But very excited to try it.
I don't really a makeup user i just want to give a try to see love it so far.
My experience was great and the product did not disappoint. I immediately took ten years off if my face. I love ut!
The coloring was a little off. Kind of made me look orange in certain lighting. Also the brush is too big.
I tried the product. It gave me an allergic reaction. Please cancel my account, and I will require a refund.
I tried the product. It was ok but I think it made me look yellow on my skin
I received good service and got advice on which color to pick and it was good so far. The only thing was, I did not understand it. I needed the finishing spray which in the process of ordering now and have not yet tried my product but will soon.
Easy to order with quick delivery. The product makes me more confident on my appearance, which I absolutely love.
Your product is cakey disgusting. It smells gross, and I will never use it
Was a very nice experience, love the products, they always have something new to try out
Best foundation I have ever used! Looks so natural vit hides really well! Hubby thought I had none on! I have had several people comment on what great skin I have! Love this!
The box came all wet and one of your products have leaked thru the box and when I called, they said they didn't have another one to replace the one that have leaked thru the box. Very disappointing.
Didn't expect to get additional items. Not sure if it was for free or have to pay. There were no return label either.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members