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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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62,345 reviews

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California
1 review
0 helpful votes
Follow Sally X.
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I was playing my games and your ad kept popping up so, of course, eventually clicked on it to find out more about the makeup and hoping that it's not another disappointment. I can't tell you how many times I've ordered something and I always believed it was gonna make a difference and that I wished it was already here so I can start looking fabulous.
So, I shake the bottle, spray some on my brush and the makeup glides onto my face. I always use a powder to seal it and I've noticed that my makeup doesn't wear off, even holds up in bad weather.
I am happy to be able to say that I was not disappointed.
P.s. Thank god we got past the "contraption" aka airbrush device.

Date of experience: March 28, 2025
North Carolina
1 review
0 helpful votes
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Easy ordering, quick shipping, will order again. Just really hoping the shade selected will be a good match.

Date of experience: March 27, 2025
North Carolina
2 reviews
1 helpful vote
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I had such high hopes..
April 7, 2025

I ordered this to use as the full-body coverage it claims. I have spider & varicose veins & wanted to cover them, for an event I had to wear a dress for. It was a total failure. I even used primer before it & a setting spray after. I'm so disappointed.

Date of experience: March 27, 2025
Illinois
1 review
0 helpful votes
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Looking forward to it
April 7, 2025

I haven't used it yet, but plan on using it really soon. I'm looking forward to using it.

Date of experience: March 27, 2025
Minnesota
1 review
0 helpful votes
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I didn't like the makeup because it made my face dry and did not cover up my lines.

Date of experience: March 27, 2025
Alabama
1 review
0 helpful votes
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This was to orange for me other than that I liked everything else. I'll probably order the lighter coverage nextbtime

Date of experience: March 27, 2025
New Mexico
1 review
0 helpful votes
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Wrong color
April 6, 2025

Received my order in a timely matter. Unfortunately, I was unable to try the color until 3 weeks after it arrived. On the package, it said you have 14 days to return it. So, unfortunately, it looks like I'm stuck with a color that does not blend well with my skin tone. :(

Date of experience: March 27, 2025
Missouri
2 reviews
0 helpful votes
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Does what it says it will do
April 6, 2025

I love the Luminess and will be ordering again very soon. It has truly made a difference in my skin and is just the way I like makeup. Makeup that does not take hours to put on and gives me a natural glowing look

Date of experience: March 27, 2025
New York
1 review
0 helpful votes
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Excellent customer service
April 6, 2025

The foundation color I received wasn't quite right, so I'm being sent a different shade without a hassle, nice for a change.

Date of experience: March 27, 2025
Pennsylvania
1 review
0 helpful votes
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Customer service was great
April 6, 2025

I spoke to a customer service representative she sent she sending me out a new color because the first one was incorrect. We'll see when it gets here if I keep my subscription.

Date of experience: March 27, 2025
Tennessee
1 review
0 helpful votes
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Great
April 6, 2025

It's was a great makeup. But maybe I need a little lighter shade

Date of experience: March 27, 2025
Michigan
1 review
0 helpful votes
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I haven't got my order
April 6, 2025

I haven't got my order and I need my money back who do I need to speak to or where to call

Date of experience: March 27, 2025
Florida
1 review
0 helpful votes
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The color is off, how do I return it
April 6, 2025
Updated review

The color is too light. How do I return it and get my money back?

Date of experience: March 27, 2025

Easy to order
October 15, 2024
Previous review

Easy to order

Date of experience: October 5, 2024
Georgia
1 review
0 helpful votes
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Not for me
April 6, 2025

Not for me. Caked on skin and was not what I thought it would be

Date of experience: March 27, 2025
California
1 review
0 helpful votes
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Nice!
April 6, 2025

It's not a bad product. It was nice being able to try the product.

Date of experience: March 11, 2025
Florida
1 review
0 helpful votes
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Initial Experience
April 6, 2025

My initial experience/order was confusing. When I placed the trial order, my credit card was charged $72.00, I contacted Customer Service and was given a discount, as I had expressed I wanted to cancel. I've since received the order and I like the products so far.

Date of experience: March 7, 2025
Louisiana
1 review
0 helpful votes
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Great customer service! For some reason my order originally had the wrong address on it. Something happened when I used my Paypal, it pulled the wrong address. Anyhow, I spoke a few times with customer service and they were very helpful and friendly. I waited a little longer, but it's worth the wait.

Date of experience: March 27, 2025
Texas
1 review
0 helpful votes
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Not whqt I was expecting
April 6, 2025

Only 2 of the items are what I was expecting in my order. I received a cleaner meant for an applicating device that I do not have and I also received an eye shadow palette that I cannot use due to the fact that they are glitter based. I never had an opportunity to select my own shades. Lastley, I was overcharged originally because I accidentally order extras I didn't want. I was able to rectify this with customer service but was told that after my trial, my card would be charged the full amount then refunded back for the items I didn't receive. The order took over 3 weeks to arrive and I have no idea what the deadline is to return what I don't want.

Date of experience: March 27, 2025
Florida
1 review
0 helpful votes
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Nice product
April 6, 2025

It was ok had a problem with being charged too much but it was corrected.

Date of experience: March 27, 2025
Illinois
2 reviews
0 helpful votes
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Ok
April 6, 2025

The ease of application of this is amazing but coverage wasn't great kinda patchy and the color was a bit too dark, if the product coverage was a little better this product would be amazing but as it is I will not be purchasing again

Date of experience: March 27, 2025

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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