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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Not a useful product, just found much better quality. If I'm not mistaken, only positive reviews are posted and bad reviews unlisted sadly.
Was hoping for better results, it's so hard trying to find good foundation
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
Easy to use. Its a light makeup. I could probably use a shade darker. Ill definitely order it again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
If you follow all the instructions, very easy to apply. I do believe that it's a little messier than I thought it would be for a new user. I got it on two different articles of clothing hard to remove at the end of the day. It took me quite a while to remove it from my face.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
The color is a perfect match. I really didn't believe it would work, but it's perfect!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️
The product is a 5 out of 5 for me. It doesn't look like I have any makeup on!
We are overjoyed to learn that you enjoy using your Luminess products.❤ 🥰
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I love Luminess because I hate makeup. It's hot, heavy and whenever I wear it, all I can think about is going home and wiping it off. With Luminess, the foundation is so lightweight and breathable!
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
This is my first time trying your product… and I am loving it. Great coverage and still so light weight and natural looking.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️
I had good experience. My order came quickly. I will purchase my makeup from luminess in the future.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Easy to use and I like the brush that was included. Coverage is good…
TYSM for spreading the Luminess LOVE! ❤️❤️❤️
Thank you! Can't wait to try it! It looks complicated but I'll try.
YAY! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️
The color doesn't match me and when I tried it like the video showing the product, it isn't a quick on and blend.
Hey Kelley! We have been recently trying to contact you over but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
This makeup just glides over my skin and the coverage is amazing
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Still waiting on my products.
Waiting just sitting here still,waiting.Just here waiting,.You know,just 9wait
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
This is a nice foundation. It doesn't look cakey, the color match was perfect.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Great-no problems, love the products and hope to continue buying and trying eyeshadows next!
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I love it. It feels great on my face and I got the medium coverage and it does what I want it to do..
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My color was too light I have had to blend other foundation with it. It also didn't give me the coverage I was looking for
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
I love the product luminess foundation. It's surprisingly good, my skin look flawless. I was afraid of returning it in the beginning prior to getting the product, but after trying it, i love it. Im keeping it
We are so happy to hear you are loving your Luminess Products!❤️ This warms our hearts! Thank you for being the best part of Luminess! 🥰
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Peggy!
It was a pleasure assisting you today! We are very glad we could reach you to clear the air, and we appreciate you taking the time to talk to us about your experience. We are so happy you managed to give it a try and enjoy it. Let us know if you ever have any questions or concerns. We would love to hear from you again.