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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I love the minimal look of how the makeup blends into the skin and you can use however much you choose
I can tell that this is a nice product and I'm sure it works for some people but I have very unique skin color and it's very hard to match so unfortunately this product did not work for me! I do really like the primer though and the setting spray and foundation brush.
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
This provides minimal coverage. If looking for full coverage this is not the foundation you're seeking.
Hey! We recognize makeup is unique, and we're definitely going for buildable layers with this product. Please keep in mind, the coverage, and the amount of product needed per application will depend on personal preference. Let us know if you have any further questions! We’re here to help! 😊
I did like the finish of the airbrush spray but idk if it's just because of the silky finish that I got or the makeup itself ends up melting down your face by the end of the day
Hi! Like any other makeup, makeup may potentially melt in heated environments or performing vigorous activity. Some customers find using a setting spray helps reduce the likeliness of makeup melting. We have an amazing setting spray that helps lock in your makeup for up to 18 hours – you can view our product at this link: https://www.luminesscosmetics.com/airbrush-final-seal/SL-100LC-1.html
Everything was easy to understand. I believe that I picked a shade to light
TYSM for sharing your experience! ❤️
Used once since receiving product. Will use again in different light conditions.
Hi Barbara, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Horrible company. Don't fall for the marketing scheme. Once they have your credit card information, they take out money whenever they want. I called them about it and they have yet to issue a refund but man were they fast to take the funds out. Their foundation melts in 100+ weather. It's like you are wearing zero makeup. They claim to be the best but they aren't! My It cosmetic foundation hold up way better in 112 summers than their foundation! Sadly, I saw all the horrible reviews too late.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Love everything about this make up
And I picked the wrong color
So luminous is a company that treats you like a person any not a number
They are so great they gave me another chance to pick the right color
Now that's getting and keeping customers
I'm so impressed
Because customer service is really important to me
I will always be a loyal customer
Thanks for a great experience!
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
Love Luminess!
It's light,not cakey
I would recommend to everyone!
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
This product is my absolute favorite foundation! I'm 40, and it doesn't settle into fine lines, it gives a beautiful glow. I love it! I highly recommend if you want a foundation that feels like your wearing nothing, but, covers everything! Thank you!
We are so happy to hear you are loving your Luminess Products!❤️ This warms our hearts! Thank you for being the best part of Luminess! 🥰
Nice product, easy to use, good color match.
I am overall happy with my purchases so far.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
The product is exactly as described what I've been looking for wished I had ordered one shade darker
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
IF you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
The foundation feels like silk and like it nothing on my face and the match was not to bad maybe a little shade darker.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Love it make up stay I sweat and it never came out i recommend this make up
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I had ordered the wrong color that I was matched with and had issues with a spray bottle that didn't work I called them and was connected to Ms Helen and she helped me with everything with no issues Thank you so much Ms Helen!
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Well it's easy to order and customer service is great.my experience with the products I received was not wat I suspected, I could be using it wrong but it leaves my face oily and it doesn't cover good.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Ordered product and paid and so far haven't received.
This isn't the first time this has happened.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
They were pretty fast processing your order and your order to you.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I never received my make up so I would like to be resent a sample for I can try it
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I literally chose the color closest to my skin the color sent was porcelain almost lol
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️