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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I don't care for it. I don't like the way it covers and looks. I will be sending it back
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Worked out great got what I paid for and like their products a bunch
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I like the idea but the color was orangey and when I sprayed it on the brush there was splatter on my sink counter. I could smell it hours after I put it on and I wasn't impressed
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I believe I have been charged the full amount without my free14 days trial because it took so long to receive.
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
Had mild allergic reaction with face itching and small bumps, would like to return.
I'm sorry to hear that you experienced a reaction to our product. Your safety and satisfaction are our top priorities. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
I think the electric machine with pen works alot better than this spray, with air pen it was went on skin smooth this spray comes out wet and smears
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Does exactly what advertises.Best yet! Customer from now on!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My experience with luminess is extremely incredible. It leaves me feeling new, bright and like a brand new diva.
We are so happy to hear you are loving your Luminess Products!❤️ This warms our hearts! Thank you for being the best part of Luminess! 🥰
I didn't like how heavy it after wearing it a while and it was very dry chalk
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
It's nice the color is wrong maybe I could tell if it works better with the right color
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
It is caked and wet and I paid shipping to try it went and sent it back and still charged my account almost $49 then an additional $1.00 charge when the deal was if I sent it back then I wouldn't be charged it was try before you buy and it sucked def didn't live up to the hype! Won't EVER buy again EVER!
I'm sorry for the inconvenience. To cancel and address the charges, please call our customer service at 1-888-793-7474. They'll assist you accordingly. Thank you for your patience.
Nice try before you buy option bc I'm not sure how well it will work. When I recieved it I was so excited to try it but it didn't hold up to my hopes really at all probably would not buy again.
The product is nice. It seems light and doesn't cover all of my inperfections, but it is still a nice product.
Thank you for taking our call. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
Great, no problems at all. Very satisfied with the product.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Color match is amazing. Easy application. Exactly what I was looking for. Light weight enough to wear everyday. And long lasting.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was easy to understand what your getting to checkout the experience was easy straight forward.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was easy to understand what your getting
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
I really love the makeup because it is light feeling but provides good coverage especially with melasma.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I might have the wrong color, it's a bit difficult for me to apply
Hey there! We invite you to consult with our beauty experts to learn more about our product who are on Facebook live and can answer any questions or show tutorials of the application process! You can find them at this link: https://www.facebook.com/groups/luminesslive 💖
I don't because I haven't received it.so I don't know how it is..
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰